Abbott Key Account Manager II - Hospital Channel - Abbott Diabetes Care in Charlotte, North Carolina

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.


Primary Function

The Key Account Manager is a generic position held in various sales channel and is accountable for achieving sales objectives through profiling, targeting, needs analysis and closing of sales on targeted strategic account customers and ensures the sales are profitable and within the market goals of ADC. The position is responsible for the development, management and growth of the healthcare professional recommendation to achieve sales and market share growth maximization within a strategic account setting. The major objective for this position is to grow Abbott Diabetes Care business and brand loyalty within strategic accounts including key HCP accounts, government accounts containing large diabetes clinics, hospital teaching institutions, and other major medical centers noted throughout the area for their expertise in training medical professionals and the diagnosis/ treatment of diabetes. He/she will call on these institutional and key HCP customers to raise their level of awareness and increase the demand of the ADC product line. The KAM will help to plan, direct, and coordinate overall sales activities and strategies within the given geographical area of these accounts, while increasing sales, profits and market share on a long term basis. He/she is required to maintain an active and visible role with Hospital, HCP, retail, managed care, and strategic account representatives in order to facilitate pull through programs to increase awareness and demand for the ADC product line. This position will bear the responsibility of correlating any professional contact needed within the above mentioned accounts with the operational, quality or customer service teams of ADC.

Main Responsibilities

  1. Achieves/exceeds sales objectives within assigned geographic territory by maintaining current diabetes base while increasing market share.

  2. Develops and maintains superior relationships with key diabetes decision makers and influenciar. Effective in implementing customer loyalty initiatives.

  3. Exhibits proficiency in demonstrating all diabetes products, as required.

  4. Exhibits proficiency in demonstrating and training on all ancillary data management software in Abbott Diabetes Care product family.

  5. Maintains a high profile with decision makers of the assigned strategic accounts.

  6. As required maintains an active role with the local regional Hospital team, HCP team and Managers.

  7. As required maintains an active role with the Managed care Team.

  8. As required facilitates pull through of programs with the retail teams.

  9. Arranges any training required within the strategic accounts.

  10. Maintains a high profile with the professional diabetes organizations in the assigned geographical area.

  11. Contacts and manages retail promotions to pharmacies located on the premises or connected with the assigned strategic accounts.

  12. Completes all administrative duties in a timely fashion

  13. Maintains a high degree of professionalism with customers and peers.

Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent representation

Accountability / Scope / Budget

This position interfaces frequently with Field Sales, Marketing and the company's Customer Base. It requires a comprehensive knowledge of the sales and distribution aspects of the glucose monitoring business. It also requires competent knowledge of the interior structure of the Alameda location. Travel schedule may exceed 50. Customer focus is frequent. Compensation and recognition are tied directly to personal performance. Involves considerable freedom to structure and manage work independently. Evaluating information critically and making decisions based on the data are important. Social confidence and the ability to speak in a clear and articulate manner are important. Ability to read behavioral cues and establish/maintain close business relations with high level health care professionals is critical. Ability to persuade and influence without direct control is also important.

Minimum Education & Experience

Bachelors degree or equivalent experience.

  1. One calendar year experience with ADC or appropriate experience as required.

  2. Excellent strategic planning and project management REQUIRED

  3. Strong written and oral communication skills

  4. Strong interpersonal skills.

  5. A high degree of social confidence and presentation skills.

  6. A high degree of computer literacy.

  7. Must be willing to travel 50 during the work week.

  8. Must be willing to reside within the geographical area of the assigned area.

  9. 4-6 years of sales experience.

This position may requires the ability to travel, up to 60%.


Sales Force


ADC Diabetes Care


United States of America : Remote





Yes, 50 % of the Time




Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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