Abbott Postmarket Surveillance Analyst I in Sunnyvale, California

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.


Under the direction of the department manager, the Product Surveillance Analyst may perform two different functions within the complaint handling. One role would be that of complaint investigation management and includes all activities pertaining to product complaints for Abbott. This includes, but is not limited to: receiving and investigating reports of worldwide complaints/events on a variety of products; entering information into the complaint database; independently determining and filing appropriate medical devices reports with various regulatory agencies; participating on cross-functional teams; and providing information on product complaints, including data extracted from the complaint database to various teams (e.g. Regulatory, Quality Engineering). Another role of the Product Surveillance Analyst is that of performing evaluations of returned complaint products, coordinating product testing/analysis with other departments and external consultants, preparing technical reports of findings and customer letters, operating and maintaining the Product Sureveillance Laboratory and equipment, and collecting and evaluating analysis data. The Product Surveillance Analyst will also be able to perform trending of complaint data in either role as requested by management, including preparation of trending charts utilizing the complaint database and other programs, in support of the department Data Analyst. Depending on the site location of the PS Analyst, they may perform both complaint investigations and product analysis.

Responsibilities :

  • Duties associated with complaint investigation:

  • Communicates verbally and in writing both internally and externally regarding information needed specific to new product complaints (e.g. physicians, hospital personnel, sales representatives, international offices), initiates and manages the complaint file

  • Investigates complaints/events in a timely manner

  • Maintains accurate entry of complaints in database

  • Independently assesses the complaint to determine if a medical device report needs to be filed with various global regulatory agencies (e.g., FDA, European Competent Authorities) and sends reports within required timeframes

  • Prepares customer letters with findings

  • Records condition of returned products including observations, photographs

  • Coordinates product testing/analysis with other departments and external consultants

  • Prepares technical reports of analysis/findings: Tracks returned products within the database, as appropriate; Works collaboratively with cross-functional groups (e.g. QEs, R&D) on evaluation trends or findings; Interprets technical product specifications, Device History Records, or measurements obtained o Utilizes safe bio-hazard and chemical handling practices at all times

  • Duties associated with either role: Is diligent of any unusual trends in product complaint; Participates in cross-functional complaint review groups on a regular basis or as requested (e.g. cross functional complaint teams, rapid customer response team, Risk Management meetings); Archives complaint records or returned products & retrieves information on previous investigations; Supports complaint database upgrades and conversions by providing input and performing system testing; Ensures accurate department procedures and work instructions are maintained; Support inspections by regulatory agencies (e.g. FDA, TUV) as requested.

  • The Product Surveillance Analyst must be able to:Collaborate independently with other team members and departments needing product complaint information; Be able to conduct investigations with customers or field staff with minimal direction, utilizing experience and knowledge of products and various types of product complaints; Be able to make sound decisions regarding medical device reporting to various global regulatory agencies, minimizing the need for input from department management; Use procedures, judgement and experience to determine appropriate testing of returned products with minimal guidance; Be able to ascertain when additional support may be needed from other teams based on product analysis findings (e.g. potential manufacturing-related issues); Train others in Product Surveillance product complaint handling; Provide support to Legal Dept on product complaints; Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

  • Performs other related duties and responsibilities, on occasion, as assigned.

  • Serve as a clinical resource for the Postmarket Surveillance team and other departments

  • Develop and maintain a reportability rationale and support peers in making accurate reportability decisions

  • Train team members on patient physiology, anatomy, and disease state as well as cardiac pacing products

  • Support the Clinical Group Leader with tasks as needed (e.g. performing HHEs, reviewing complaint records for compliance)

Qualifications :

  • Four-year degree, preferably in the healthcare or science fields; or 2-year degree and relevant experience supporting complaint handling investigations, medical device reporting, or product analysis. Degreed applicants without medical, scientific, or complaint handling experience may be considered if they possess the strengths suitable for this position.

  • Preferred Degree in Nursing (BSN, RN, MSN) and knowledge of patient disease states related to cardiac rhythm management and the devices used to treat them, e.g. pacemakers, ICDs, leads

  • Knowledge of global regulations for medical device reporting and medical terminology is a plus.

  • Strong written and oral communication skills are required.

  • Candidate must be able to work well independently and on teams in a busy department while managing multiple ongoing tasks and investigations simultaneously.

  • Good problem-solving and proficient computer skills are required.

  • Experience working in a broader enterprise/cross-division business unit model preferred.

  • Ability to work in a highly matrixed and geographically diverse business environment.

  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

  • Ability to leverage and/or engage others to accomplish projects.

  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

  • Multitasks, prioritizes and meets deadlines in timely manner.

  • Strong organizational and follow-up skills, as well as attention to detail.

  • Ability to maintain regular and predictable attendance.


Operations Quality


ASJM Abbott St. Jude Medical


United States > Sunnyvale : 645 Almanor Ave


United States > Sylmar : 15900 Valley View Court




Yes, 10 % of the Time


Not Applicable


Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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