Abbott Consultant Business IT - Service in Waukegan, Illinois

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.


Responsible for building and maintaining expertise on the Customer Service and Field Service IT portfolio within the Commercial Digital and Innovation team. Proactively analyzes processes; elicits, analyzes, and documents requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.

Main Responsibilities

Constant awareness of evolving regulatory requirements and technology developments for the specific business process and influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way.

Understands the specific processes in scope of the area of business and technology expertise, and make sure that IT solutions meet the needs of the processes. Consulting toward business process owners and IT stakeholders on tools and solutions based within the Service area.

Recommend solutions assuring fit with BU direction, strategy and priorities.

Closely collaborate with other disciplines like Business Relationship Managers, Software Quality, and business process owners in the division. Perform or aid in the analysis, requirements specification, design, and implementation of systems and programs for the area of expertise. Influence and partner with business leaders (Manager, Director) to manage and align the process specific IT portfolio.

Closely collaborate with other parts of BU IT, Global Information Services, adjacent departments and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels. Partner and collaborate with key IT staff of other Abbott divisions in order to support cross divisional business initiatives, and explore IT synergies and efficiencies.

In the Service Plan and Build team, align the projects, identify conflicts and synergies, and act upon this. Oversee and control project capital/RCE expenditures and ROI. Continually look for opportunities for cost reductions and cost avoidance. Manage IT projects in own area of expertise, but up to division wide if needed, or participate in business projects based on IT expertise. Lead project teams responsible for selection of technology strategy for specific business unit.

Responsible for compliance with applicable Corporate and Divisional policies and procedures. Responsible for assessing the compliance of system solutions with regulatory requirements, inclusive of validation. Operates with goals set by the Functional BRM. Erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit.

Has direct impact on capital budget, expenses and major project completion. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.

Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.


Financial implications of the applications.

Cumulative project budgets.


5-8 years of IT experience in large or midsized multinational health care organization. IT expertise in one or more areas specific to the supported business process. Strong project management skills. Strong interdisciplinary, intercultural, influence, and networking skills. Experience with GxP validation. Experience with vendor management. Qualification in project management. Business process relevant business process knowledge, as related to IT. Deep knowledge on relevant IT technologies and products and processes as they relate to Field Service and Customer Service, including, Servigistics, PTC, and Pega Mobile.


IT Business Relationship Management


GIS Global Information Services


United States > Waukegan : J46 Floor-2









Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

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Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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