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Abbott IT Business Relationship Manager, Quality Management Systems in Alameda, California

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

This role serves as the IT BRM (Business Relationship Manager) for the Global Quality and Regulatory function for the Abbott Diabetes Care business. Responsible for working closely with Quality and Regulatory business partners to develop and maintain comprehensive Quality and Regulatory IT Road Maps. Serve as the liaison between Quality and Regulatory business partners and shared services delivery teams to ensure that business needs and requirements are being addressed across Plan, Build, and Run areas. Responsible for IT Capital and Expense financial projections, planning, and oversight for Quality and Regulatory systems. Responsible for identifying technology solutions to meet evolving Quality and Regulatory business needs.

  • Responsible for building and maintaining expertise on the IT portfolio for the Quality and Regulatory function for Abbott Diabetes Care globally. Proactively analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.

  • This role is also responsible for compliance with applicable Corporate and Divisional Policies and procedures. Understands and contributes to the business unit strategy, based on the specific business and technology expertise, and translates business strategy in aligned IT solution proposals. Constant awareness of evolving regulatory requirements and technology developments for the specific business process and influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way. Understands the specific business processes in scope of the area of business and technology expertise, and make sure that IT solutions meet the needs of the processes. Consulting toward business process owners on tools and solutions based on own area of IT expertise.

  • This role also recommends solutions assuring fit with BU direction, strategy and priorities. Closely collaborate with other disciplines like corporate IT, Engineering, and business process owners in the BU. Perform or aid in the analysis, requirements specification, design, and implementation of systems and programs for the area of expertise. Influence and partner with business leaders (Manager, Director) to manage and align the process specific IT portfolio.

  • Close collaborate with other parts of BU IT, Global Information Services, adjacent business departments and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels. Partner and collaborate with key IT staff of other Abbott divisions in order to support cross divisional business initiatives, and explore IT synergies and efficiencies.

  • Agrees with business process management, and Functional BRM on the projects and applications, and provides correct information for the business unit long range plan and budget. In the functional BRM team align the projects, identify conflicts and synergies, and act upon this. Oversee and control project capital/RCE expenditures and ROI. Continually look for opportunities for cost reductions and cost avoidance. Manage IT projects in own area of expertise, but up to division wide if needed, or participate in business projects based on IT expertise. Lead project teams responsible for selection of technology strategy for specific business unit.

  • Responsible for compliance with applicable Corporate and Divisional policies and procedures. Responsible for assessing the compliance of system solutions with regulatory requirements, inclusive of validation. Operates with goals set by the Functional BRM. Erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit.

  • Has direct impact on capital budget, expenses and major project completion. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made.

  • Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.

Financial implications of the applications ranging up to $ 5 MM. Cumulative project budgets ranging up to $3 MM. 500-2,000 users and $1-5 MM.

Minimum Qualifications:

  • Bachelors Degree in computer science, engineering, business administration or another discipline relevant to the role.

Preferred Qualifications:

  • 5-8 years of IT experience in large or mid-sized multinational healthcare organization.

  • IT expertise in FDA Regulated Quality Systems and associated business process. Deep knowledge on IT technologies and products used in Quality Systems including Complaint Handling, 21 CFR Part 11 Compliance, HIPAA/PHI, HL7, PLM, Doc Management, and e-submissions.

  • Experience with complaint handling processes or complaints handling systems.

  • Ideally, experience with Quality Systems in the medical device industry.

  • Familiar with process and data flow mapping for Quality Processes.

  • Familiarity with global GxP regulations applicable to IT.

  • Familiar with FMEA and FTA processes, ideally for medical devices.

  • Experience with GxP SDLC methodologies including Agile and Waterfall.

  • Experience with software validation. Experience working effectively in a shared services IT model.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email