Abbott Sales Training Manager - Abbott Diabetes Care in Alameda, California
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
This position serves as the Learning and Development leader for the US Commercial organization. This organization provides training for all:
1)ADC products including development, execution, and maintenance of training materials and tools
2)Skills & performance development including development and execution of training programs
3)Customized management training programs, focused on core functional responsibilities
Lead ADC training department; hire, train, lead training staff to provide training and development for new hires, field sales representatives and sales management personnel to ensure development of skills and product knowledge necessary to achieve sales and margin goals; manage training center sites including outside vendor relations. Provide additional training for sales channels: Trade, Managed Care, Post Acute Care, Mail Order, Government (VA/DOD); financial training. Knowledge of the reimbursement system. Ensure training staff expertise on products and related markets in order to provide quality training and skill programs that meet sales organization/division needs; work with departments (HR, OEC, C&P, etc.) to ensure compliance and documentation of policies for new hires; oversee training documentation; liaison for field organization, Abbott Labs sales and marketing management in transfer, development and delivery of pertinent product and market data to enhance sales / marketing efforts Oversee and help develop/design of management tools to support product and skill training; keep abreast of current trends in training and development; develop self for career advancement; develop and assign training projects to training department; work closely with Marketing on special training projects and identify training requirements to develop product specific continuous education and training reinforcement.
Implement and maintain effectiveness of quality system by understanding and adhering to Code of Business Conduct and all Operating Guidelines.
Lead and facilitate programs that relate to providing training, using most current learning techniques, instructional design contents and innovative delivery methods to ensure information transfer.
Direct management team activity to ensure adequate training strategy / curriculum / programs to support entire Commercial organization on use of products and services.
Develop clear mission, vision, strategies for training group through effective tracking of goals, objectives, priorities to ensure alignment with long term needs of division.
Coordinate / review budgets, capital plans, cost improvement programs.
Understand selling process, service/support process and successfully communicate this process to others conduct training needs analysis and coordinate with area directors and US marketing on assessment.
Coordinate training logistics for employees in Commercial organization.
Manage outside vendor relations for lodging, transportation.
Manage training facility for maintenance, inventory, room set up.
Establish internal / external executive management relationships to provide added value to training programs and delivery conduct new hire training when necessary.
Continuously update training and skill materials.
Develop plan to become expert in products, including but not limited to attending industry seminars and conferences to keep abreast of current product and market data.
Work with representatives and managers in field to assess effectiveness of training programs and promotional tools by identifying training strengths and deficits.
Participate in customer focus and advisory panels to ensure continuation of superior training.
Keep abreast of key industry publications.
Work closely with Marketing Team, Regional Trainers, select field representatives and managers in design, development and delivery of field training programs for new product launches, existing products and skill training.
Participate in conference calls to discuss training, product and marketing topics and work on assigned projects.
Set and drive priorities consistent with business objectives of Commercial organization; plan, maintain and assign training resources to ensure timely and effective training of employees to achieve positive and immediate business impact resulting in customer satisfaction; execute projects to support organizational needs within financial budget constraints; provide leadership by influencing others; translate and implement training strategies.
Bachelors degree, preferably in science; advanced knowledge and exposure to science or health sciences required necessary to successfully perform responsibilities of the position 10 years of overall business experience, of which (non-cumulatively) 5 years should be in a training capacity, 3 years should be in sales roles and 3 years should show sales management related product or industry experience. Proven ability to manage diverse organizations by demonstrating: knowledge of diagnostic industry, market, and customer (sales); competency in financial analysis competency to identify project scope and impact of strategies, tactics and decisions on overall business interpersonal skills to manage conflict and negotiate vendor and cross functional issues sensitivity and ability to effectively deal with cross-cultural diversity capability of managing managers and people from remote sites proven leadership skills Maintain knowledge of applicable regulations and standards affecting Products specifically, regulation and standards affecting promotion of sales and marketing materials/ and interactions with healthcare professionals Must be able to: effectively work with variety of individuals and at all levels of management to gain consensus on program development / delivery; quickly learn about new products and markets; determine best selling and training approach to deliver to area field sales organization; to integrate a variety of inputs on training approaches to develop appropriate and effective training programs; demonstrate excellent communications to ensure all stakeholders are kept abreast of key activities in development of training programs; effectively communicate with field sales management team and be able to assess product and selling skill training requirements; continuously assess training requirements and implement changes in training programs to reflect requirements; assess both long and short-term training requirements; evaluate variety of training methodologies and concepts; must be able to see training needs and then model successful representatives or regions for implementation to the other regions
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org