Abbott Client Services Technician in Alimos, Greece
We would like to inform you that we are currently searching for an individual to join our IT holding the position of Client Services Technician located in Athens, Greece .
The right incumbent will be responsible for remediating desktop issues.
Key responsibilities/ Job Description:
Monitor dispatch queues and resolve tickets that have known resolutions. Work is provided. Complex issues are escalated
Constantly monitor individual queue to resolve routine desktop issues and requests
Provide remote assistance to end-users when necessary
Escalate issues to supervisor as appropriate
Obtain and maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories as appropriate in a timely manner.
Achieve target ticket volume and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures.
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Completes tasks as assigned by the dispatch/ remedy system and as directed by the manager
Follows the processes, practices established for the group
Create tickets if necessary in ticketing tools
The ideal candidate should qualify for the following criteria:
Bachelor’s degree from University or Technical Institute in IT/ Exact Sciences will be highly appreciated
2-5 years of experience in providing IT support in desktop and application systems
Knowledge of troubleshooting and fixing computer/end-user related hardware and software problems
Able to communicate with all levels of employees both verbally and in writing
Willing to assume more responsibility as required
Maintain a professional attitude in all matters
Manage time effectively
The company offers a competitive remuneration package, participation to medical insurance plan and continuous learning opportunities within a multinational working environment.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org