Abbott Coordinator, Sales Onboarding and Training in Austin, Texas
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Assisting our new sales personnel in getting connected to Abbott training as quickly and efficiently as possible is critical to the early success of new team members in the sales organization. This role works with new hires and hiring managers to coordinate all training associated with Onboarding into Abbott
Ensure all new field reps and managers have a positive on-boarding experience for the first 6 months of employment
Coordinate 35 to 45 new sales professionals onboarding each fiscal quarter
Work with and coordinate among different internal departments to ensure new hires get set up properly (IT, Recruiters, HR, Finance, etc.)
Order and provide written follow up on new hire resources (computers, phones, programmers, and other essential items)
Be the single point of contact concierge for new field based reps and managers
Be the single point of contact concierge for new field based reps and managers for Learning Management Services (LMS) and electronic education
Be the single point of contact concierge for field reps and managers leaving the organization
Facilitate and teach onboarding content during orientation days for all new field reps and managers
Schedule new hire field training activities with managers and physician training sites.
Answer new field rep and manager requests for help and provide direction in a timely manner
Manage large amounts of incoming calls
Identify and assess new field rep and manager’s needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the times limits and follow up to ensure resolution
Keep and provide records of new field rep and manager interactions
Provide weekly written follow up communications on new hire progress to sales training, management, and senior leadership
Change and update written materials for new field based reps and managers as information changes
Performs general administrative duties as assigned which may include coordination of travel arrangements, completing expense reports, telephone support, and special projects
Performs other related duties and responsibilities, on occasion, as assigned
Proven customer service and support experience
Must be willing be on the phone for long periods of time
Enjoy teaching and be able to educate over the phone
High attention to detail and documentation skills
Strong coordination and triage skills
Able to maintain strict confidentiality
Ability to meet deadlines on multiple assignments/projects and operate with a sense of urgency as required
Ability to manage multiple assignments and track the progress of each one
Excellent interpersonal, written, and verbal communication skills
Exhibits strong organizational skills
Occasional or Regularly scheduled overtime is a requirement of this position.
Ability to maintain regular and predictable attendance.
Strong verbal, electronic, and written communications skills
Computer proficient with advanced capabilities to utilize MS Word, PowerPoint, MS Project and Excel.
Ability to work cooperatively and productively with all levels of employees.
Possesses excellent judgment and initiative to make independent decisions.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org