Abbott Customer Education Coordinator & Events Planner in Austin, Texas

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

We are seeking an experienced, high caliber Customer Education Coordinator to support, coordinate and track customer facing events and programs as part of the customer education team.

Strategically plan and execute external meetings and events for the Abbott Neuromodulation Professional Education department. Collaborate with Education & Training and other key stakeholders to ensure business objectives and priorities are met. Lead effort in venue sourcing to place the meeting or event with the appropriate meeting space and other specifications to support each program. Work closely with vendors to design or create event elements to support strategic objectives and program deliverables. Develop communications to the field sales force and attendees to ensure appropriate awareness of the event. Manage the planning and supervision of all internal resources and external vendors that may include transportation, food & beverage, meeting space specifications, registration site build, group housing list, badges, coordination of onsite event services, offsite dinners and other related activities. Process a series of post event tasks that include timely payment of invoices, internal chargebacks, HCP(Healthcare Professionals) reporting, financial summary and attendee evaluations.

Job Duties:

  • Coordination and management of HCP peer to peer programs and customer education events

  • Communicate directly with host and visiting physicians as well as field for peer to peer site visits

  • Arrange necessary logistics (travel, hotel, etc) for customer attendees through utilization of internal meeting management tool

  • Manage agenda development and maintenance for customer education programs

  • Coordinates all reporting metrics to provide compliance appropriate reports

  • Maintains calendar of approved national peer to peer programs. Manage registration process and event communications, program logistics and post-program close-out for assigned events

  • Partners with the customer education team to provide operational support necessary for program development and improvement

  • Accomplishes all expense management associated with expenses incurred through customer education programs. Tracks budget associated with programs.

  • Ensure all stakeholders are included in the pre-event planning and maintains control over the event timeline and project deadlines.

  • Sources and recommends event venue sites and other meeting spaces to support overall program.

  • Lead core team planning meetings and ensures all action items and deadlines are completed on time.

  • Coordinate all logistics in association with a meeting or event including housing block, food & beverage, audiovisual equipment coordination, staff scheduling, Cvent registration and attendee badging, meeting space specifications, offsite events and preparation of pre-event communications.

  • Work closely with all external vendors and manage their work flow and event deliverables.

  • Work collaboratively with official corporate travel resources and partnerships in accordance with policy and procedure.

  • Maintain complete fluency and understanding of Abbott travel and spend policies and external regulatory guidelines like the Sunshine Act.

  • Ensure ADVAMED and Sunshine Act guidelines are met with all meetings, including spend tracking for customer ancillary events.

  • Prepare and manage budgets for major meetings and events. Monitor expense and managed event costs at or under budget.

  • Travel required, up to 50%.


  • 3+ years experience with event management and meeting planning

  • Bachelor’s degree in marketing, event management, business, life sciences or related field

  • Exceptional communication skills and professional demeanor

  • Exceptional organizational and prioritization skills with strong attention to details

  • Proactive problem solving

  • Able to work independently, make accurate decisions and handle multiple projects simultaneously

  • Able to work within a team and as an individual contributor in a fast-paced, changing environment

  • Ability to travel 25%

  • Experience in medical device, healthcare or pharmaceuticals preferred

  • Experience with event management tools (CVENT, Lanyon, etc) preferred

  • Occasional or regularly scheduled overtime is a requirement of this position

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email