Abbott Customer Service Specialist in Des Plaines, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Support Abbott Molecular’s sales growth by providing customer assistance with regards to a specialized area of expertise; supporting the ability of AMD’s global customer service organization to maximize customer satisfaction and product loyalty.
In this role, the Customer Service Specialist is responsible for:
International ordering, National Accounts, special handled accounts or order types.
Process customer orders by phone, fax, e-mail, Ecommerce or EDI.
Maintains customer files in accordance with department policy.
Performs direct verbal and written communication with customers.
Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contracting/pricing.
Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
Leads projects cross-functionally when required.
Process with direction credit requests, debt memos, exceptions to policy, product allocation and other areas that may impact the balance between customer satisfaction and cost efficacy.
Trains other members in customer service team on subjects within their area of expertise.
Applies knowledge to assist others to understand the impact of process improvements.
HS diploma or GED. Must be able to comprehend written and verbal commands and provide data entry real time while speaking to customers. Must also be able to problem solve. A minimum of 3 years customer service experience with emphasis on manufacturing to include similar demonstrated abilities as they relate to the responsibilities stated above. ERP systems experience preferred, SAP experience highly desirable. Skills required include excellent phone and interpersonal skills, as well as keyboarding abilities. Should also possess good written communication skills (i.e. professional email etiquette). Demonstrated ability to effectively handle customer situations and problem resolution. Demonstrated project leadership abilities.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com