Abbott Senior Technical Support Scientist in Des Plaines, Illinois

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.


The primary role of the Senior Scientist Technical Support is application of technical knowledge in a post-market product support environment through complex experimental design, data mining/analysis, adherence to Quality, Regulatory and Safety procedures/policies, project management skills and communication to team/management. This position will lead and consult on multiple complex projects including expanded investigations, design changes, resolving on-market product problems and resolving technical issues to ensure product availability and customer satisfaction. Continuously monitor/measure/analyze performance throughout the product lifecycle, make recommendations based upon conclusions and execute action plans.


Technical Knowledge:

  • Uses product design information to determine root causes in post-market investigations and constructing feasible corrective action plans/design changes

  • Independently designs complex experiments, analyzes data, forms conclusions and accurately documents work for investigations and product improvement

  • Applies molecular assays and other analytical/biotechnological expertise to assess/measure performance attributes

  • Recommends options for future experiments.

  • Presents scientific observations to others.

  • Trains lower-level scientists.

  • Expertise and Problem Solving: Identifies technical alternatives.

  • Utilizes multiple analytical instruments.

  • Anticipates, recognizes and resolves technical problems.Quality/Safety:

  • Maintain training to ensure compliance to job role

  • Adhering to governing operating procedures regarding all assigned projects, documentation and record keeping

  • Support Risk Management FilesPlanning/Project Management:

  • Independently plans, organizes and executes complex as part of expanded investigations or corrective actions

  • Coordinates with groups outside immediate work area to complete deliverables, holds those individuals accountable for task completion

  • Participates in project planning, updates and process improvements.Patient Focus:

  • Tracking and evaluating testing results to monitor data trends

  • Completing product monitoring evaluations

  • Support closure of customer complaints by providing review, analyses and associated documentationCommunication/Leadership:

  • Provide status updates to peers and managers within the team and between functional areas

  • Interact with other manufacturing sites and customers to resolve technical issuesBusiness Focus/Alignment:

  • Resolve technical issues that threaten safety stock and/or customer satisfaction

  • Develop solutions to improve efficiency and cost for associated products and processes Requirements :

  • Ph.D. plus 2 years of research or industrial experience or B.S./M.S. with equivalency*. *Equivalency to Ph.D. defines as ability to hypothesize, design own experiments, draw conclusions and provide direction.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email