Abbott IT Infrastructure Specialist in Diegem, Belgium
The IT Infrastructure Specialist will be responsible to provide support to Abbott employees regarding trouble shooting and remediation. The incumbent will work with various resources by coordinating activities as well as develop documentation.
Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Required Skills & Abilities:
Excellent English, French AND/OR Dutch communication skills.
Able to multi-task.
Demonstrated ability to take initiative.
Demonstrated problem-solving skills.
Dynamic, motivated and a team player.
Education and Required Experience:
- Bachelor’s degree or relevant experience.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com