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Veterans at Abbott

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Abbott Field Service Engineer in Dublin, Ireland

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Abbott Ireland Commercial Liffey Valley Dublin

Opened in 1946, this operation, based in Liffey Valley Dublin was the first Abbott business unit to be established in Ireland. This business is responsible for the sales, marketing and distribution of a wide range of diabetes, diagnostic, and nutritional products in Ireland.

PURPOSE OF THE JOB

Provide Abbot Molecular clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.

Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

MAJOR RESPONSIBILITIES

  • Installation and implementation of new systems in current and new customers sites.

  • Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)

  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.

  • Providing on-site customer support for software and hardware upgrade training.

  • Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.

  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.

  • Providing primary service and support to the defined territory.

  • Providing back-up service support outside of assigned territory as needed.

  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.

  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.

  • Reporting to Service Management, including spare part usage report.

  • Represent Abbott in a professional manner.

  • Inform Service Management about prep happened in use of Abbott products.

EDUCATION & COMPETENCIES

  • Scientific mindset.

  • Strong problem solving skills, autonomy and resourcefulness.

  • Excellent customer service and communication skills.

  • Active listening abilities.

  • Diploma/College degree - University degree in relevant discipline is a plus.

  • Good knowledge of English (listening and writing). Additional language skills are an advantage.

  • 5+ years of related work experience or equivalent combination of education and work experience.

  • Willingness to travel in the assigned area.

Connect with us at www.abbott.com at http://www.abbott.com/ , on LinkedIn at www.linkedin.com/company/abbott-/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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