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Abbott OTC Manager in Dublin, Ireland

Abbott in Ireland

In Ireland, Abbott employs almost 3,000 people across 10 sites. Abbott has six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third party manufacturing management operation in Sligo. It has commercial, support operations and shared services in Dublin. Abbott serves the Irish market with a diverse range of health care products including diagnostics, medical devices, nutritionals and branded generic pharmaceuticals. Abbott has been operating in Ireland since 1946.

Finance Shared Services Centre (FSSC)

Abbott Ireland support a number of Abbott’s European businesses and are in the process of setting up a Finance SSC in Ireland (Cherrywood) to maximize the scope of services. You will be working as part of a dynamic and diverse organisation alongside outstanding people who are forward thinking, collaborative and recognised leaders in their areas. We can offer an excellent benefits package including a clear career development path. We invest in our people’s ongoing learning and professional development.

Discover why candidates choose a career at Abbott Ireland here at

We are looking for an Order to Cash Manager to join our team in Finance Shared Services Centre on a permanent basis:

The AR Delivery Manager will establish and sustain regional shared service operations for Order to Cash (OTC) inclusive of Credit, Collections, Invoicing, Cash Application, and Dispute Resolution; leveraging a hybrid shared services model of both captive Abbott resources and 3rd party outsource service providers. The individual in this role will be accountable to:

  • Manage the regional Accounts Receivable (AR) portfolio by division, in order to expedite cash flow and support Abbott’s ability to meet corporate cash and working capital requirements

  • Direct day to day shared service AR operations for their assigned region across captive and 3rd party outsource teams

  • Ensure effective and efficient delivery of AR for the customer base supported by the region, with useable, accurate and timely performance measurement and compliance support

  • Assure all day-to-day service management activities meet the delivery requirement commitments

Main Responsibilities include:

Support migration of processes and services to the regional shared service organization, to include:

  • Support migration of activities to a regional captive service center, satellite centers or outsourced partner(s)

  • Provide oversight for the transition of activities and escalation support throughout transition.

  • Establish and sustain the agreed performance measures, KPIs, and goal setting processes.

Manage the day to day shared services AR Management operations for the regions across captive and outsourced teams (multiple countries/divisions), ensuring effective and efficient delivery of services. Own the delivery of AR processes and compliance to agreed process standards for the region, to assure:

  • Greater control of the AR portfolio for the region, driving a consistent reduction in the aged receivable by category over time

  • Barriers to payment for customers with the ability to pay and the willingness to pay are eliminated

  • Disputes are addressed in a timely and effective manner

  • All exceptions are captured and measured by type for continuous improvement purposes

  • Root cause analysis is performed for process, quality, and service delivery exceptions

  • Drive Continuous Improvement culture of standardization & simplification across regions

  • Develop and Sustain relationship management with Senior stakeholders (Finance, Commercial and Divisional Management)

Develop and Drive a performance based teams to meet or exceed agreed upon divisions, legal entities, countries, and corporate service delivery commitments

  • To recruit, manage and develop a team of skilled professionals

  • Build and sustain Process Excellence culture

  • Succession planning and turnover mitigation

Support the Credit/ AR Management to develop and promulgate global and regional process standards and systems solutions to manage the AR portfolio, such that, over time:

  • Credit & Collection policies are aligned to the Corporate policies and are applied consistently by customer category across the portfolio

  • Develop and manage a robust Risk Mitigation process to reduce Credit Risks and drive process synergies

  • Billing terms and conditions are consistent by division and align with global revenue management objectives

  • Visibility is provided to the aging of the AR Portfolio on a global basis, by division, customer category, and geography

Establish and manage regional internal captive and 3rd party outsource teams with the capability to deliver the full scope of Credit to Cash activities (credit, order management, collections, invoicing, cash application, dispute resolution) effectively for their respective divisions, in support of targeted business results.

Ensure integrity of internal controls, in partnership with the compliance team

Job Qualifications:

Minimum Education

  • BA degree in Business or Accounting preferred but not essential. Relevant work experience advantageous or equivalent combination of education and work experience

Minimum Experience

  • 5-7 years of global AR management experience for a complex, multi division/business unit organization

  • Minimum 3 years of Shared Service Operation experience, managing the aging across multiple divisions, inclusive of Credit, Collections, Billing and Cash Application

  • Experience managing 3rd party outsource collections

  • Experience with SAP & other ERP tools

  • Experience turning around significantly aged receivables

Preferred Experience

  • Experience in effectively managing AR for pharmaceutical, medical device & government.

Minimum Language Skills

  • English and Spanish

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email