Abbott Source to Pay Director in Dublin, Ireland

Abbott in Ireland

In Ireland, Abbott employs almost 3,000 people across 10 sites. Abbott has six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third party manufacturing management operation in Sligo. It has commercial, support operations and shared services in Dublin. Abbott serves the Irish market with a diverse range of health care products including diagnostics, medical devices, nutritionals and branded generic pharmaceuticals. Abbott has been operating in Ireland since 1946.

Finance Shared Services Centre (FSSC)

Abbott Ireland support a number of Abbott’s European businesses and are in the process of setting up a Finance SSC in Ireland to maximize the scope of services. You will be working as part of a dynamic and diverse organisation alongside outstanding people who are forward thinking, collaborative and recognized leaders in their areas. We can offer an excellent benefits package including a clear career development path. We invest in our people’s ongoing learning and professional development.

Discover why candidates choose a career at Abbott Ireland here at

As a member of the shared services leadership team, direct and lead the establishment and growth of the regional shared service Source to Pay Director (STP) operations. Direct the day to day STP shared service operations for the region across captive and outsourced teams, ensuring effective and efficient service delivery with accurate and timely performance measurement and compliance support.

Essential Functions

  1. Migrate processes and services to the regional shared service organization, including:
  • Plan migration of activities to a regional captive shared service center, satellite center(s) or outsourced partner locations supporting the region

  • Recruit and select the Source to Pay team for the region

  • Provide oversight for the transition of activities and escalation support throughout transition

  • Establish and sustain the agreed performance measures, KPIs, and goal setting processes

  • As operations mature, migrate additional activities to the outsource partner, while continuing to transition more complex activities into the regional captive shared service organization.

It is assumed that additional processes and services will continue to migrate to shared services over time, as additional opportunities are identified, or acquisitions are integrated into the Abbott service delivery model.

  1. Direct the day to day shared service STP operations for the region across captive and outsourced teams, ensuring effective and efficient delivery of services and accurate and timely month end close and corporate reporting.
  • Serve as the senior escalation point to resolve STP service delivery issues for the region and direct resolution of issues across retained, captive and outsourced teams

  • Drive root cause analysis and continuous improvement activities to eliminate exceptions and deliver to committed service levels.

  • Coach direct reports and 3rd party service provider leads to address more complex issues/ exceptions

  • Manage the delivery of service by outsource partners in line with agreed Service Level Agreements (SLAs).

  1. Partner with shared services leadership to sustain service operations and establish robust stakeholder management communications and feedback mechanisms to assure effective collaboration.
  • Serve on the Customer Council to build relationships and ensure finance operations are aligned with the business objectives.

  • Direct STP service management activities to meet legal entity, division, regional, and corporate commitments.

  • Support the development of and sustain the Mutual Service Agreements (MSAs) with internal customer organizations.

  1. Promote understanding of approved process standards:
  • Together with the CPO and the STP Global Process Manager (GPM), support the design of the detailed STP processes

  • Participate in the STP Process Council

  • Drive the documentation and standardization of more complex processes to be transitioned to shared services.

  • Provide escalation support to the STP GPM for process issues which require changes to current approved standards.

  • Sustain a close relationship with the CPO organization to deliver process excellence across the regional STP operations.

  • Partner with IT in the execution of applicable STP process harmonization and business systems specific to the region.

  1. Ensure integrity of internal controls, in partnership with the region Compliance and Control Manager
  • Support statutory compliance and preparation for internal and external audits associated with STP for the region.

  • Provide oversight and support for responses to and remediation of audit findings, as required.

  • Provide oversight to assure compliance with tax and fiscal requirements.

  1. Management of the STP team to ensure resource and competency needs are aligned with current and future shared service organizational requirements. Annual reviews and competency based development plans
  • Ensure STP teams receive the requisite training and development to deliver effectively in their roles

  • Ensure development of appropriate competencies and resource availability to meet the changing shared service operation’s needs.

Position Accountabilities / Scope

The STP Regional Director will direct the day to day shared service STP operations across both captive and outsourced teams, with direct management of the captive STP team. This individual will be responsible for building the STP organization, including recruitment and selection of the STP captive team, supporting design of the STP processes with the GPM, and partnering with IT in the execution of applicable STP process harmonization. In the longer term, this individual will serve on the Customer and Process Councils to build relationships and ensure finance operations are aligned with the business objectives.

Job Qualifications

Minimum Education

  • BS degree in Business, or Accounting or equivalent.

Minimum Experience

  • 10 -15 years in STP arena including end to end Source to Pay processes (Sourcing and Procurement Buy Support, Accounts Payable, T&E, Vendor Enablement)

  • Experience of project management and program implementation skills

  • Multiple ERP landscape expertise required

  • Experience managing 3rd party service providers/ outsourcers.

Preferred Experience

  • Experience with E-Invoice and on-line Procurement solutions (e.g. Arriba) a plus

  • Lean 6 sigma qualification

Language Skills: English required, other languages desirable

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email