Abbott Remote Monitoring Facilitator in Eastwood, Australia

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An exciting opportunity has arisen for an experienced and enthusiastic Administrative Assistant to manage the Abbott Remote Monitoring service to support our Cardiac Rhythm Management Technical team.

The main aspects of this role include:

  • Patient support service for technical needs associated with connectivity of Remote Monitors

  • Work with Regional Sales Managers, Area Sales Managers and Field Technical Experts for Remote Monitoring to develop a national service for Remote Monitoring with Merlin.net.

  • Understand technical application and running of Merlin.net system and monitors

  • Work with the Management team and Technical Specialists Merlin Management team to national models of service to offer customers.

  • Understand and collate legal agreements and files for each clinic.

  • Set up each clinic with Territory Managers or FTS and file instructions for the following:

  • Legal Agreements and customer surveys completed.

  • Assist with customer instructions for clinic management.

  • Set up process map to design service for each clinic for local teams to follow

  • Educate local teams on process to educate patients on Remote Monitoring set up and clinic management.

  • Schedule clinics for patients and communicate to local Field Technical Specialists to facilitate RM clinics being performed.

  • Ensure all patients are connected to Merlin.net

  • Work with Remote Monitoring Field Technical Specialist (Super users) to further develop service to replace out of clinic needs

  • Manage 1800 trouble shooting enquires.

In addition to the above, the relevant experience is required:

  • Previous experience in a similar role, preferably in a medical devices / pharmaceutical environment.

  • Proficient at using Microsoft Office Suites (ie. Word, Excel & PowerPoint). Experience with InDesign, Photoshop & Illustrator is advantageous.

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott provides some fantastic benefits for our employees, these include:

  • Free Parking

  • Onsite Gym

  • Mothers Room

  • Discounted Healthcare

  • Discounted Shares program

  • Fresh fruit available to employees

  • AND…..Lots, lots more

Abbott is an equal opportunity employer

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com