Abbott Regional Customer Service Manager (m/f) in Eschborn, Germany

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn and Witten. Alere in Cologne and Jena is now Abbott.

Abbott Medical is looking for a

Regional Customer Service Manager (m/f)

DACH-Region

based in Eschborn, Germany.

Main Responsibilities:

  • Supervise/ Management of the local Customer Service departments in the DACH- region to achieve the Customer Service goals and objectives set globally

  • Manage operating expenses and headcount within budget

  • Set goals which align to EMEA goals/ objectives and manage the execution

  • Provide internal and external customers best possible service in terms of order processing, pricing and billing inquiries, service requests and customer complaints

  • The manager will train, motivate and coach Customer Service Management and Customer Service Representatives to continuously improve the quality and productivity of department output and introduce innovative methods to support this effort

  • Assure team compliance with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation

  • Strategic development of the Region and its local Customer Service departments

  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation

Your Profile:

  • High School diploma or equivalent required

  • 5-7 years of Customer Service/ Contact Center experience

  • International management experience is a plus

  • Experience of the medical device industry or a similar production industry

  • Fluent in English and German

  • Experience working in a broader enterprise/cross division business unit model preferred

  • Ability to work in a highly matrixed and geographically diverse business environment

  • Leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results

  • Demonstrated ability to train and mentor others required

  • Ability to work effectively within a team in a fast-paced changing environment

  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

  • Multi-tasks, prioritizes and meets deadlines in timely manner

  • Team player

  • SAP experience is a plus

  • 25-40% Travel required

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com