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Abbott AlinIQ Informatics Technical Specialist – Lab Systems in Fornebu, Norway

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Abbott Diagnostics Division offers the position of AlinIQ Informatics Technical Specialist – Lab Systems.

The AlinIQ Informatics Technical Specialist is responsible to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products, principally the AlinIQ AMS middleware. The position requires the willingness to travel on a frequent basis, i.e. on average 80% of the time.

Key Accountabilities

  • Become a trusted advisor to customers.

  • Identify customer needs, propose solutions, and resolve problems.

  • Provide feature/ product enhancement input based on customer feedback.

  • Maintain and assume accountability for a culture of high customer service.

  • Execute project work plans with a focus on timely completion & risk mitigation.

  • Track and report on assigned project aspects on a regular basis.

  • Configure and integrate products to customer specifications; deliver training.

  • Provide customer support assistance, as needed.

  • Revise and keep up to date, all project documents and systems of record.

  • Participate in team and customer meetings effectively.

Educational background

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.

Requirements / Work experience

  • 2-4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

  • Sound understanding of diagnostics laboratory workflows and related technologies.

  • Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.

  • Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.

  • Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.

  • Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.

  • Strong verbal and written communication skills with excellent customer facing capabilities.

  • Attention to detail and a concern for quality.

  • Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.

  • Candidates must be fluent in English and a second language among Dutch/Swedish/Norwegian/Danish

What can we offer you?

Abbott provides a varied and challenging position in a dynamic and pleasant working environment. In our organization, you can count on excellent benefits, a positive working atmosphere, extensive training opportunities and good career perspective.

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website ( https://www.jobs.abbott/ ) with your resume and letter of application. Please let me know if you have any questions or comments referring this job profile to Meltem Cakir, recruitment.netherlands@abbott.com .

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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