Abbott Abbott Diagnostics Technical Service Speciaslist Norway/ Sweden (Gotenburg) in Goteborg, Sweden
Abbott Diagnostics is growing due to its new product launch Alinity! To support our growth even further, we are looking for a talented Technical Service Specialist (field based - in Norway or Sweden (Gotenburg area).
About the organization
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Primary objective of the position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and de-installations.
Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedule and perform planned maintenance (PM) activities
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Requirements / Work experience
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Fluent in Swedisch and or Norwegian
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com