Veterans at Abbott
Abbott Operations Specialist for Clara Abbott Foundation in Gurnee, Illinois
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
The Clara Abbott Foundation (CAF) is organized as a 501(c)(3) corporation with a separate Board of Directors and Officers. The Foundation is a nonprofit organization dedicated to helping Abbott families worldwide by providing need-based financial assistance in times of financial hardship. In addition to monetary assistance we help clients achieve lifelong financial independence with a wide array of resources and expert guidance – provided free of charge. The Foundation also provides need-based college scholarships to dependents of Abbott employees and retirees.
Core Job Responsibilities:
Manage approximately 600+ cases per year
Ensure adherence to Foundation policies and procedures
Ownership and management of a case from initiative to completion
Manage support documentation and ensure that all required case related documentation has been attached to client case files
Collaborate with internal and external stakeholders to ensure efficient and timely case processing
Provide an overview of The Foundation and communicate expectations of the process
Manage all client communications and inquires
Request and gather client information as needed
Ability to relay difficult information and resolve conflict while maintaining excellent customer service
Position Accountability / Scope:
Capable of remaining compassionate, objective and nonjudgmental while maintaining client confidentiality
Ability to engage clients, especially those experiencing difficult situations
Capacity to adapt to changes in daily workflow
Must have client-focused mentality and be culturally and geographically sensitive
Ability to analyze problems and investigate alternatives
Must be able to work independently with minor supervision
Excellent analytical skills and ability to think critically with an eye for details
Data management skills – must be proficient in MS Excel and familiar with other MS Office programs and have the ability to learn new computer systems quickly
Ability to juggle multiple priorities and work with a sense of urgency
Strong communication skills both verbal and written
Good listening skills and phone and email etiquette
Bachelor’s degree required
Second language required
Chinese, Malay, Portuguese or Hindi preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com