Abbott Technical Service Leader (South Area) in Ho Chi Minh City, Vietnam
Provide Expert Service for designated products (IA, CC, Hematology, PRISM, Automation, Informatics, Remote Service)
Provide escalated service support - handling the most complex repairs and troubleshooting, escalated from level II or level I service interventions
Provide backup level I and level II service
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations and perform complex instrument installations
Prepare and participate in Customer business reviews
Monitor instrument reliability and prepare service recovery plan for highly serviced / highly cost instruments
Perform advanced technical coaching and training for Abbott Ambassadors, Technical Service Specialists and Senior Technical Service Specialists
Participate in Area Expert Team for designated product
Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
More than four years experience as a Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references.
Successful engagement with customers, specifically key stakeholders and lab staff.
Excellent product and industry knowledge
Strong experience and process skills of the business functions service delivery.
Strong communication skills
Ability to identify and drive resolution of issues
Technical expert for product line responsibility
Coaching and training skills
Strong experience in use of analytical tools and software
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com