Abbott Remote Support Agent - Professional Services Informatics in Hoofddorp, Netherlands

At Abbott Diagnostics (ADD) we have a deep history of scientific innovation, creating solutions that span the world of laboratory operations. We are working to transform healthcare around the world through a broad range of innovative medical diagnostics instrument platforms, tests and services.

For our new EMEA Remote Services & Support Center in Hoofddorp, we are looking for:

REMOTE SUPPORT AGENTS – PROFESSIONAL SERVICES INFORMATICS

The Remote Services and Support Team will provide technical remote support for our diagnostic products/instruments and their underlying IT systems to our customers in (hospital) laboratories within the EMEA region.

CORE RESPONSIBILITIES

  • act as a liaison between our clients and the ADD teams in the countries you support

  • assist clients in troubleshooting and resolving complex issues with customized implementations through phone

  • escalate issues as necessary to in-country technical service teams

  • applying clinical laboratory and technical knowledge and ensuring ongoing customer satisfaction

YOU ARE

  • multi-lingual (fluent in English and German, Spanish, French, Portuguese or Italian) and has a Bachelor’s degree in Computer Science, Information Systems, Medical Technology, or related fields. Clinical lab experience or a study background in Clinical Laboratory, Life Sciences, Biology or Human Biochemistry with experience in providing technical support could be a match too!

  • you have a strong interest in Lab equipment and/ or IT systems

  • willing to work during evening, night and/or weekend shifts

  • able to act as a liaison with strong problem solving and customer service skills

  • eager to learn and able to dive deep into a new product and learn it inside out

As Top Employer, we offer excellent compensation and benefits, such as shift allowance, personal development fund, sports fund and other flexible benefits. The continuous development of our employees is stimulated and key for the success of our business.

Interested?

Please let us know via sabrien.abuelhassan@abbott.com or apply via our website!

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com