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Abbott Account Manager - National Accounts in Kansas City, Missouri

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the workplace, healthcare providers, and individuals.

The position of Account Manager – National Accounts serves our Toxicology business unit principally located in our Kansas City, Missouri office. This role will be responsible for building and sustaining relationships, and supporting growth, of eScreen National Accounts clients. Develops and maintains strong relationships with one or more existing and new National Account customer accounts, assisting to identify and implement strategies for growth, and provide solutions to accounts that promote stability and growth. Introduce new eScreen products, and provide demonstrations and training to National Account customers to educate and increase satisfaction with eScreen product and services.

This role will be the first point of contact for their National Accounts regarding, but not limited to, contracts and contract negotiation, pricing of products, training account management staff on eScreen products and services, acquisition support, customer concerns and other site related projects and issues. Will function as tier 3 resolution support for their National Accounts, which may include communicating problems to the appropriate, internal and external superiors and supporting staff in order to resolve the concerns and issues that occur with the account. Responsible for educating the client on the successful integration of the eScreen product into the National Account. Responsible for onsite marketing activities, product utilization and ongoing product sales.

This job description will be reviewed periodically and is subject to change by management.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for the workplace, healthcare providers, and individuals.

RESPONSIBILITIES:

  • Serve as the liaison betweenAbbott eScreen and assigned clients, using a consultative approach to manageand up-sale the account to exceed client needs.This requires daily interface with all internal eScreen groups andclient contacts at all management levels including executive support.

  • Perform customer trouble shooting,follow-up calls, visits, and support to accounts, partnering with Sr. DirectorAccount Management to ensure retention, increase growth, volume, andutilization of eScreen products

  • Execute goal and objectivestrategies as established by the Sr. Director of National Accounts

  • Create, coordinate and performtraining session(s), with support from Sr. Director Account Management foraccounts to meet their needs

  • Apply the skills needed to determinethe most effective communication style for the specific customer to understandtheir strategy and needs of the business to serve the account

  • Coordinate all necessary marketingmaterials and support provided to account customers

  • Introduce sales and marketingefforts to generate new business and grown existing accounts

  • Complete all departmentprocedures, attend department meetings, and oversee all scheduled trainings andsite visits

  • Review and provide data reportingand analysis to the account for their use and to identify changes in businesstrends that may indicate service opportunities

  • Articulate account detailregarding account productivity, which are growing and which are declining andwhy

  • Use customer relationships topromote additional products and services in order to influence accountretention and volume growth over prior year

  • Provide direction to support staffwhen needed

  • Maintain up to 30% minimum travelschedule

BASIC QUALIFICATIONS | EDUCATION:

  • Bachelordegree or equivalent combination of education and experience required

  • 3-5years of professional experience required

  • Experiencein drug testing or Occupational Health-related account management

  • Experiencewith managing customer relations via phone, email and in person on a dailybasis

  • Ableto travel 30% minimum

PREFERRED QUALIFICATIONS:

  • Knowledgeof Abbott eScreen products and software applications a plus

  • Skillsand experience in extensive interactive client relationships

  • Atechnology-minded person with a comfort level using Microsoft officeapplications; creating and maintaining Excel spreadsheets; using digitalconference applications (Webex, Skype); using CRMs; and other similar platformsto track projects and document details.

  • Understandsdata and is able to analyze and articulate data findings to internal andexternal leadership

  • Anextremely organized person who can manage several open issues and continue towork them until closed with resolution; while working on all special projects

  • Adisciplined note-taker with strong attention to recording all applicabledetails of a project and all daily issue resolution situations

  • Strongtime-management skills to be able to perform required daily activities, take onnew issues and also complete other duties

  • Ableto successfully work independently and collaborate with a team

COMPETENCIES:

  • Strongcommunicator (oral and written)

  • Problem-solver

About Abbott

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 107,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

An equal opportunity employer,Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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