Abbott Sr Desktop Technician in Lake Forest, Illinois
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
We are seeking a seasoned Desktop Tech to deal with the most complex issues and problems, multi tasking. They will mentor other technicians providing in-depth technical experience and direction. Documentation of issues and knowledge. Coordination of zone activities.
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Act as an escalation point for technical issues.
Maintain high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories as appropriate in a timely manner.
Identify technical and process issues and recommend improvements, document, seek approval and implement.
Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions.
Bachelors degree or equivalent experience.
5-7 years experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org