Veterans at Abbott
Abbott Ambassador in Macquarie Park, Australia
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.
Today, there are fewer, larger and more complex customers than ever before. The Customer Experience team is responsible to create stronger, solutions-focused customer partnerships while also managing their day-to-day service and support needs.
Our Diagnostics business in Australia continues to grow, and we are currently inviting expressions of interest for a strong and driven field-based Ambassador to join the team in Perth.
Reporting to the Customer Experience Manager, the Ambassador is a highly motivated individual who enjoys building strong relationships, problem solving and solution development. Working as an Abbott Diagnostics Ambassador, you play a vital role in the success of this team by focussing on account management and growth and building customer loyalty.
What a day in this role looks like:
You would be working in a fast paced yet a very supportive team where we strive each day to make a difference to our customers by setting benchmarks for quality and customer service.
In this role your day to day responsibilities would include :
Acting as Abbott’s main contact with customers; become a trusted partner and advisor
Managing and driving the development of their accounts, including key activities such as participation in strategic account management and in the post-sales implementation process
Promoting menu expansion, targeting new or existing products; increased instrument utilisation, implement and provide after-sales support of these
Preparing and delivering regular customer operations or business reviews
Maintaining accurate and up-to-date customer data
Providing first-line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours) and representing the Abbott values by providing proactive service support
Performing instrument upgrades (technical service bulletins) of less than 2 hours
Identifying ongoing training needs of customers and assist in delivery of these
Working with the Project Manager and a cross-functional team, participate in implementation of Abbott solutions (post-sale),
Success in this role is measured by service level achievement, account revenue growth and customer satisfaction score
Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred
Minimum of 3-5 years in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving account profitability, and handling first line service
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
The position may require travel on a frequent basis
Abbott provides some fantastic benefits for our employees, these include:
Reimbursed Flu Vaccination
Discounted Shares program
Fantastic Superannuation Options
Salary Sacrifice Options
AND…..Lots, lots more
Abbott is an equal opportunity employer
We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org