Abbott Customer Service Coordinator in Maidenhead, United Kingdom

JOB DESCRIPTION & TRAINING PLAN

JOB TITLE: Customer Experience Coordinator

JOB FUNCTION: Abbott Diabetes Care

Primary Function

The role will support the day-to-day delivery of customer service program for the UK & Ireland. As a Customer Experience Coordinator you will be expected to work in conjunction with our outsourced partner to ensure that we provide an efficient and effective, friendly and courteous customer service department.

Major Responsibilities

Work with Customer Experience Manager to support customer service activities. Handle escalation from our Customer Service Contact Centre, acting as level 2 CS escalation support. Process customer letters received to head office and route to the correct department. Draft replies to letters, when required. Route customer letters and internal emails to the relevant department. Answer queries as and when required. Act as a backup to CEM during leave and meetings. Ad hoc duties as required by the CEM and Commercial Department.

Primary Function

Supervisory/ Management Responsibility

None.

Accountability/ Job Dimensions:

  • Management of own time.

  • Delivery of high quality, accurate and on-time support to the team.

  • Confidently handling conflicts in workload for prioritisation.

Minimum Education Requirement

  • Education to GCSE standard.

Minimum Training & Experience Requirement

  • Knowledge of MS Office and Salesforce

  • Proven track record in Telephone & Customer Service.

  • A committed team player, being reliable and a good timekeeper.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com