Veterans at Abbott
Abbott Dispute Resolution Specialist (Temporary Contract) in Milan, Italy
Reporting to Customer Service Manager, we are looking for a Dispute Resolution Specialist for our CAHF team in Italy.
PURPOSE OF THE JOB
The primary objective of the Dispute Resolutions Specialist is to provide billing disputes analysis, billing disputes resolution and account management activities with both efficiency and accuracy
Critical thinking and “big picture” decision making skills related to customer issue resolution are required.
The Dispute Resolution Specialist acts as key liaison with both internal and external customers, Cash Collection Dept. and Electronic Invoice provider and plays a key role in helping to improve DSO/Cash flow and reduce risk.
Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation.
ROLES & RESPONSIBILITIES
Analyze and resolve billing inquires and billing disputes raised by internal/external customer
Determine the appropriate dispute classification
Prepare all reports for resolutions provided and maintain records of all status and develop and maintain professional relationships with all customers, Collection dept and e-invoice supplier.
Effectively communicate, both oral and written, in Italian and English, with customers as well as internal and external groups.
Issue eventual Credit or Debit Notes where needed, in compliance with the authorization process.
Be familiar with accounting principles involving debit/credits/refunds and be able to use regulatory requirements for appropriate handling.
Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.
Be proficient in Excel to calculate, display and explain credit/debit calculations.
Meet all rules listed in the Abbott Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies.
KEY COMPETENCIES AND SKILLS
English Fluent, both oral and written
Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
Electronic invoices process Knowledge
Accounting and fiscal knowledge
Good communication skills - ability to interact with internal/external customers and peers during problem determination & resolution process
Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
Demonstrated ability to complete sequential tasks in an efficient and accurate manner
Ability to work in a fast-paced atmosphere with a fluctuating workload
Work independently and/or in a team environment as needed
Ability to prioritize duties with minimal supervision, in order to meet deadlines
Computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, web-browsers
Knowledge of SAP
Sensitive of initiative and adaptability to permanent evolving organizations
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org