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Abbott Dispute Resolution Specialist (Temporary Contract) in Milan, Italy

Reporting to Customer Service Manager, we are looking for a Dispute Resolution Specialist for our CAHF team in Italy.

PURPOSE OF THE JOB

  • The primary objective of the Dispute Resolutions Specialist is to provide billing disputes analysis, billing disputes resolution and account management activities with both efficiency and accuracy

  • Critical thinking and “big picture” decision making skills related to customer issue resolution are required.

  • The Dispute Resolution Specialist acts as key liaison with both internal and external customers, Cash Collection Dept. and Electronic Invoice provider and plays a key role in helping to improve DSO/Cash flow and reduce risk.

  • Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation.

ROLES & RESPONSIBILITIES

  • Analyze and resolve billing inquires and billing disputes raised by internal/external customer

  • Determine the appropriate dispute classification

  • Prepare all reports for resolutions provided and maintain records of all status and develop and maintain professional relationships with all customers, Collection dept and e-invoice supplier.

  • Effectively communicate, both oral and written, in Italian and English, with customers as well as internal and external groups.

  • Issue eventual Credit or Debit Notes where needed, in compliance with the authorization process.

  • Be familiar with accounting principles involving debit/credits/refunds and be able to use regulatory requirements for appropriate handling.

  • Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.

  • Be proficient in Excel to calculate, display and explain credit/debit calculations.

  • Meet all rules listed in the Abbott Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies.

KEY COMPETENCIES AND SKILLS

  • English Fluent, both oral and written

  • Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues

  • Electronic invoices process Knowledge

  • Accounting and fiscal knowledge

  • Good communication skills - ability to interact with internal/external customers and peers during problem determination & resolution process

  • Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated

  • Demonstrated ability to complete sequential tasks in an efficient and accurate manner

  • Ability to work in a fast-paced atmosphere with a fluctuating workload

  • Work independently and/or in a team environment as needed

  • Customer Oriented

  • Ability to prioritize duties with minimal supervision, in order to meet deadlines

  • Well-organized, detail-oriented

  • Computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, web-browsers

  • Knowledge of SAP

  • Integrity

  • Sensitive of initiative and adaptability to permanent evolving organizations

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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