Abbott Bilingual Customer Service Rep in Mississauga, Ontario

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Status: Permanent Full Time

Must be bilingual (French/English)

Location: Mississauga, Ontario

Position Overview:

Under the supervision of the Customer Service & Support Manager, the Customer Service Representative is responsible for the accurate and timely processing of customer orders. Also provides customers with the proper information and assistance necessary in order to maintain good customer relations. Uses an on-line computerized order entry system in an accurate and timely fashion. Also investigates and resolves customer inquiries and complaints while maintaining good customer relations.

  • Process all customers’ orders by phone, fax, mail, GHX (electronically)and assist with e-Abbott.

  • Place instrument orders, book transport company and follow up on proper delivery.

  • Process all customers’ credits and debits.

  • Process all return goods authorisation (RGA).

  • Follow up on account receivable issues, back orders, pricing issues

  • Filing of various paperwork of the department.

  • Item maintenance in AES SAP

  • Complete non-conformance reports, where applicable

  • Answer Reception calls and take necessary actions

  • Set up and maintain standing Order

  • Set up and maintain Sequester ordering

  • Train new Sales Reps on Customer Service operations when necessary

High School Graduate

1 to 3 years previews experience

Must be bilingual (French/English)

Must have Microsoft Office experience

Ability with SAP

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com