Abbott Bilingual Customer Service Representative- Abbott Vascular (Mississauga) in Mississauga, Ontario
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Status: Temporary, Full Time (1-year contract)
As a Customer Service Representative, you will be responding to telephone and email requests for information and support about Abbott’s services and product information; more specifically the Abbott products. For this role, experience in a healthcare environment or with supporting questions about medical devices would be an asset.
Promotes Customer Satisfaction – Build Strong Customer Relationships:
Efficiently answers in bound calls from customers
Identifies customer needs and most effective method of meeting those needs
Respond promptly to customer inquiries and requests
Promotes good relationships with external and internal customers
Displays active awareness and concern for the customer
Participates actively in domestic product distribution and returns:
Processes customer orders and returns in accordance with established procedures
Traces shipments and advises of order status
Researches and processes credit requests
Supports Sales Force:
Efficiently answers in bound calls from the sales force
Participates in improving quality and productivity:
Adheres to procedure and quality standards
Finds ways to increase productivity
Offers suggestions for more efficient processes
Provides timely feedback to AVD leaders on any system issues
Contributes to positive working environment
Works efficiently with others to meet objectives of the group and company
Participates in special projects and other duties related to customer service and sales administration as requested
Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function.
Required Skills & Abilities:
Strong general knowledge of order processing techniques and material distribution process
General knowledge of shipping/receiving processing techniques
Proven high level of interpersonal and communication skills
Demonstrates good mathematical, record keeping, organizational and problem solving skills
Flexible schedule rotation
Demonstrates ability to handle multiple tasks and consistently meet deadlines
Expert knowledge of MS Office specifically Word, Excel and PowerPoint and SAP
Act as a team-player, contribute to a positive working environment, work well and effectively with others to meet objectives of the group and company.
Demonstrates commitment to provide quality service to the customer and active awareness of customer needs
Required Education and Experience:
College diploma is required
Minimum of three years of customer service experience; ideally in the medical device industry
Fluently bilingual in French and English and strong written skills in both
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com