Abbott Bilingual Senior Customer Service Representative – Mississauga in Mississauga, Ontario

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

OVERVIEW:

The Senior Customer Service Representative is responsible for reviewing daily, weekly and monthly reports (No Match, Idoc, EDI, open order) and take appropriate actions.

Status: Full Time Permanent

Must be bilingual (French/English)

RESPONSIBILITIES:

  • Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner

  • Initiate system enhancements for all division that the department supports

  • Responsible for managing and coordinating high value shipments and logistics

  • Responsible for high value accounts or divisions to ensure customer satisfaction

  • Train new hires

  • Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities

EDUCATION AND EXPERIENCE:

  • College Diploma required, Bachelor's Degree preferred

  • 3-5 years of customer service experience

  • Excellent communication skills

  • Logistics experience and cross border shipping

  • Highly skilled and knowledgeable on the Customer Service Ordering system (ECC)

  • EDI – GHX and Intertrade

  • SAP system

  • Must be bilingual (English and French)

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com