Abbott Assistant Manager - Field Support in Mumbai, India

Position / Designation : Assistant Manager

Function : 1 Point (EPD Helpdesk)

Band : 2A

Location : Mumbai HO

Desirable qualifications & Experience : Graduate / Post Graduate in any stream

• Experience of handling larger Team

• BPO / Call Center background

Competency / Skills :

• Knowledge & understanding of Pharma Business preferable

• Administrative Skill

• Supervising Skill

• Coaching

• IPR

• Analytical ability

• Time Management Skill

• Communication Skill

• Planning & Organizing Skill

• Negotiation Skill

Span of Control:

• PAN India , 3 reportees

Critical attributes / qualities :

• Knowledge of Marketing Processes

• Cross functional co-ordination & Teamwork

• Ability to influence, Coach and Lead others

• Demonstrates ‘Out of the Box’ thinking/problem solving attitude

• Learning attitude

• Aligning Functional Objective with Organizational Objective

• Contribution to Larger Business

• Vendor Management

Brief Job Description :

• Facilitating timely resolution of issues within TAT

• Co-ordination with Functional Associates

• Facilitating Performance & Productivity thru driving assigned project

• Co-ordination of Feedback session for process modification / course correction

• Training Team on Strategies & various Process application/modification

• Collation of data for facilitating Weekly & Monthly Reports

• Vendor co-ordination

• Ensure implementation of various activities within the team

• Review of subordinates

• Employee Engagement Initiatives

• Strategic Support extension to Associate Function

Preferred age group:

30-35 yrs.

Reporting Authority : Head, 1 Point (EPD Helpdesk)

• Span – 8.5k people, field reps support team

• Except GSD all the support is provided by this team

• Telugu Language is mandatory

• BPO is preferred

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com