Abbott Regional Sales Manager (West)- Abbott Diagnostics in Ontario, Ontario

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Status: Regular, Full Time

Position Overview:

The Regional Sales Manager is responsible for managing a team of Abbott Ambassadors and Value Expansion Representatives and drives value expansion and sales of products and solutions within the district by managing customer relationship, lifecycle and experience.


  • Full revenue responsibility including forecasting and target performance achievement.

  • Full operational and functional responsibility for a team of Abbott Ambassadors and Value Expansion Consultants located in the district.

  • Responsible to execute business development plan and sales plan to achieve revenue target, higher profitability, higher win-rates and higher share of wallet for existing customers.

  • Assist Ambassadors and Value Expansion Representative with contract negotiations, particularly with pricing/profitability policies.

  • Act as trusted partner and advisor as main contact to customers.

  • Responsible for managing first line support and escalation through resolution.

  • Responsible for adherence to customer contractual obligations.

  • Success in this role is measured by contract renewal rate, economic profitability per ditrict, service level achievement, customer satisfaction score (NPS) and managed revenue.

Required Skills & Abilities:

  • Strong solution selling and relationship building skills.

  • Strong communication skills in English and French.

  • Ability to identify and drive resolution of issues.

  • Long term, strategic focus on account.

  • Pragmatic-balanced approach to management combining strategic planning, operational excellence and flawless execution.

  • Team Oriented- builds strong relationships at every level of the organization and is a strong motivator who knows how to influence and get others to consistently do their best work. Overcomes barriers within own organization, peer organization and virtual organization.

  • Collaborative management style and disposition and is capable of working in a networked organization with a strong culture of virtual working teams.

  • Service oriented- achieves exceptionally high levels of customer satisfaction by carefully analysing customer requirements and overcoming all hurdles to adapting product and service delivery to those requirements.

  • Ability to travel on a frequent basis, on average three (3) days a week.

Required Education and Experience:

  • Bachelor degree, ideally in medical technology

  • Proven sales and customer service management leadership track record

  • Minimum of 5 - 7 years of experience in the diagnostic industry with an emphasis on managing day to day service, menu expansion and improvement of account profitability.

  • Proven track record in a similar position supported by management and customer references.

  • Successful engagement with customers, specifically Senior Management, key buyers and key stakeholders.

  • Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email