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Veterans at Abbott

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Abbott Medical Insurance Collector in Orlando, Florida

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

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Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies.

The position of Medical Insurance Collector - Level I is within our VAD Revenue Cycle located in our Orlando, Florida office.

In this role, you will handle and resolve all Insurance follow up and denial issues to ensure that company receives correct reimbursements from the insurance companies and will serve as the liaison between insurance companies, patients and the departments to ensure the claims are processed and followed up. meeting company goals of Account Receivable Days, Aging Account percentages and Cash goals. This role will also research and answer all questions and complaints regarding patient responsibility balances and billing inquiries sent to them through the customer call center with the highest degree of courtesy and professionalism.


  • Demonstratesproficiency and accuracy in operating systems directly related to specific jobfunction.

  • Initiatescontact with insurance carriers regarding status on claims.

  • Maintainsaccurate and complete collection notes concerning collection activities on allaccounts according to company procedures and requirements.

  • Can workindependently.

  • Takesincoming calls from insurance carriers and patients.

  • Contributesto team effort by accomplishing related results as needed.

  • Ensuresthat all processing and reporting deadlines are consistently achieved.

  • Maintaincompliance with all company policies and procedures.

  • Regularattendance and punctuality.

  • Performsany other function as required by management.

Key Results:

  • Representscompany and team in a professional and positive manner.

  • Meet andexceed daily and monthly production goal.

  • Effectivecommunications with staff and management.

  • Demonstratesbasic understanding of billing system; able to complete basic tasks based onjob function.

  • Adapts tochanging business needs, conditions, work responsibilities.

  • Able totoggle between computer screens.

  • Exhibitcompetency in the utilization of computers, telephones, calculators, faxmachines and devices-level of competency 90%.

  • WorkingDenials in a timely manner that results in cash collection goals.

  • Representcompany and team in a professional and positive manner.

  • Meet andexceed daily and monthly productivity goals.

  • Detailedoriented, careful and with a focus on quality in accomplishing tasks.

  • Able totoggle between computer screens

  • Issuesidentified and resolved within an average of 48 hours.

  • Adapts tochanging business needs, conditions, and work responsibilities.

  • Effectivecommunications with staff and management.

  • Alwaysmaintain confidentiality.

  • Presentideas for improvements and strategies to meet goals. Offer viable solutions toproblems.

  • Promoteteamwork, remaining available to assist staff as needed.

  • Performsany other function as required by management.

  • Report tomanager any non-compliance with staff as observed by you.

  • Participatein personal development training and cross training as instructed bymanagement.


  • High schooldiploma or GED required

  • Associatedegree preferred

  • 1-3 yearsof experience preferred

  • Excellentverbal and written communication skills, including ability to effectivelycommunicate with internal and external customers.

  • Excellentcomputer proficiency (MS Office – Word, Excel and Outlook)

  • Must beable to work under pressure and meet deadlines, while maintaining a positiveattitude and providing exemplary customer service

  • Abilityto work independently and to carry out assignments to completion withinparameters of instructions given, prescribed routines, and standard acceptedpractices


  • Exhibitscustomer and service-oriented behaviors in every day work interactions.

  • Demonstratesa courteous and respectful attitude to internal workforce and externalcustomers.

  • Treatothers with unconditional respect, dignity and equality

  • Providesaccurate and timely written and verbal communication of information in a mannerthat is understood by all.

  • Able tolisten, understand, problem-solve, and carry-out duties to ensure the optimaloutcome.

  • Able touse IT systems in an accurate and proficient manner.

  • Contributestoward effective, positive working relationships with internal and externalcolleagues.

  • Demonstratescooperation, flexibility, reliability, and dependability in all daily work activitiesand a willingness to collaborate with others for the good of the customer andthe organization

Thisjob description will be reviewed periodically and is subject to change bymanagement.

An equal opportunity employer, Abbott welcomes andencourages diversity in our workforce.

We provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please send an email to or contact your HR Partner to let us know the nature of your request.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email