Abbott Specialist II Customer Support (Orlando, FL) in Orlando, Florida

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Primary Job Function :

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion; partnership and performance. Efficiently provide technical support solutions including installation; corrective; pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

Represent Abbott Diagnostic Division to its customer:

o Responsible for providing on-site support to ADD customers

o Support field personal o Support District business objective and goals

o Provide direction and develop mentoring skills to mentor other FSRs

o Troubleshooting and resolving complaints reported by customers on a

minimum of five increasingly

complex instruments as detailed in the FS Business Process database

o Understand and follow Quality System by

o Accurate and timely documentation of complaint resolution

o Understand and practice regulatory and compliance procedures

o Maintain a safe work environment following laboratory safety guidelines

o Schedule and complete o Routine preventive maintenance

o Installations and other updates provided by Abbott.

o Integrate effectively into the service team: o Work effectively within a diverse

and dynamic team environment o Support on call rotation o Time; territory and

inventory management o Standby and after hours’ responsibilities

o Flexible working hours

o Unpredictable Travel

o Travel for support of other territories and training o Providing on-site critical

account support inside and outside of district boundaries.

• Responsible for IRL ownership to achieve organizational goals and customer

satisfaction.

• Responsible to work cross functionally to achieve customer satisfaction

through direct communication within the local performance partnership teams

(P2T).

• Responsible to maintain ownership of customer issue until successful

escalation or hand off takes place.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com