Abbott Informatics Sales Specialist (East US) in Philadelphia, Pennsylvania

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

The Informatics Sales Specialist (ISS) is responsible for working directly with our customers to sell informatic solutions that support their business needs, and ensures that the sales goal for the given territory is met or exceeded. Understands how informatic solutions can improve hospital outcomes with specific focus on the laboratory space. Leverages expertise to recommend IT enablers and services that will help our customers to drive cost efficiencies, operational productivity, and improve the quality of patient care delivery. Collaborates with and is supported by other Sales team members.

Job Responsibilities

  • Execute contract negotiations to achieve the sales quota for given customer base. Create territory and strategic account plans to achieve sales goal.

  • Conduct informatics product demonstrations to show how the application of informatic solutions, such as IT enablers, can improve hospital/laboratory performance.

  • Be the subject matter expert on the IT enabler portfolio, both internally and externally, to provide guidance and support for technical product inquiries.

  • Act as the central point of contact for the customer to coordinate appropriate Abbott resources/support necessary to execute the strategic account plan. Provide superior customer service that motivates customers to refer our services to their colleagues and professional network.

  • Effectively manage the timely execution and high quality delivery of all deliverables and related transactional work (ie. statements of work, pricing, etc.).

  • Build and persevere strong customer relationships to continually understand changing needs, drive new sales, and protect base business.

  • Navigate within a highly matrixed environment using strong communication/interpersonal skills and ability to influence without authority.

  • Based on customer interactions, share ideas on customer-centric business opportunities with the potential to increase satisfaction and engagement.

Job Qualifications

  • Bachelor's degree and a minimum of 2 years of experience with IT enablers/software, ideally in a sales or customer-facing role.

  • Demonstrate deep technical knowledge of informatics solutions and be effective providing guidance to non-technical audience.

  • Familiar with how IT technology is used in the laboratory/hospital space.

  • Experience with laboratory information systems (LIS) preferred.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email