Abbott Informatics Technical Specialist - LIS in Pondok Indah, Indonesia
Ensures all IT projects are delivered and executed as per Statement of work (SOW) to meet the customer expectation and vision
Assists in the preparation of statement of work documents, ensures that all relevant information is recorded
Specifies the appropriate hardware solution for our IT solutions and where appropriate liaises with third party IT hardware providers
Performs initial workflow analysis prior to onsite deployment activities•Performs the software installation and configuration (including OS, application and database)
Delivers structured software application product training to the end user
Provides comprehensive support for all entire IT solution.Support may be delivered by telephone, remote access or on-site•Achieves consistent high level of customer satisfaction as measured by NPS
Supports the sales team to manage all post-sales IT activities and provide expert knowledge•Maintain and develop new business with existing customers throughout their contract by optimising our IT products and quality of service•Use customer contact activities tools and systems, and update relevant information held in these systems
Supports the commercial procurement process by assisting in the provision of technical information and responses
Clearly comprehends the role of IT in Laboratory Medicine
Excellent interpersonal and influencing skills
Willingness to work in cross-functional teams
Actively seeks to understand customers circumstances, problems, expectations and needs
Demonstrable track record in a customer facing post-sales support role Ideally he/she will have a minimum of 4+ years appropriate experience
Must be team orientated, analytical, highly organised, good communicator with high level problem solving skills
Excellent communication skills. Ability to adapt to change.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com