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Veterans at Abbott

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Abbott Client Services Representative in Richmond, Virginia

DO WORK THAT MATTERS

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. At Alere outstanding customer service is a top priority. The Client Services Team plays a critical role in shaping Alere’s image with its customers, vendors, and business partners. Alere imparts the importance of that role, by selecting Client Services Representatives who are committed to: knowledgeable, responsive, helpful and courteous interactions with every caller. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

RESPONSIBILITIES

  • Demonstrated outstanding service orientation with clear verbal and written communications

  • Willingness to answer phones, research questions and document all customer interactions

  • Flexibility to operation in several systems platforms and balance tasks throughout the work day

  • Ability to multitask in handling customers on various reporting platforms and email queues

  • Fostering a customer service culture that strives for 100% customer satisfaction

BASIC QUALIFICATIONS (What You Will Need)

  • High School degree

  • Ability to work from 11 AM to 8 PM Monday to Friday

PREFERRED QUALIFICATIONS

  • Four-year degree from an accredited college or university is strongly preferred

  • Call center experience strongly preferred

  • Understands productivity and quality objectives

  • Strong computer skills on various computer systems

  • Interpersonal and communications skills

  • Positive and helpful attitude

  • Punctuality and attendance

  • Initiative and Attention to detail

About Abbott

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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