Veterans at Abbott
Abbott Technical Service Specialist - Lazio (Alinity) in Rome, Italy
Technical Service Specialist - Alinity
Abbott's Diagnostics Division is looking for a Technical Service Specialist for Lazio region (field based).
Primary objective of the position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations..
Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedules and perform planned maintenance (PM) activities
Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Bachelor degree or equivalent experience is required
Bachelor / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Requirements / Work experience
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com