Veterans at Abbott
Abbott Technical Service Specialist Lazio in Rome, Italy
Reporting to Technical Service Manager Center Italy, we are looking for a Technical Service Specialist for Lazio Region to join our Diagnostic team in Italy.
Abbott's Diagnostics Division is looking for a Technical Service Specialist for Lazio region (field based).
1. Primary objective of the position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations..
2. Major accountabilities
Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedules and perform planned maintenance (PM) activities
Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
3. Educational background
Bachelor degree or equivalent experience is required
Bachelor / Engineering degree in medical / electrical / mechanical or medical technology is preferred
4. Requirements / Work experience
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
5. Work place Lazio region
Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application as PDF.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com