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Abbott Technical Service Specialist Lazio in Rome, Italy

Reporting to Technical Service Manager Center Italy, we are looking for a Technical Service Specialist for Lazio Region to join our Diagnostic team in Italy.

Abbott's Diagnostics Division is looking for a Technical Service Specialist for Lazio region (field based).

1. Primary objective of the position

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations..

2. Major accountabilities

  • Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)

  • Schedules and perform planned maintenance (PM) activities

  • Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

3. Educational background

  • Bachelor degree or equivalent experience is required

  • Bachelor / Engineering degree in medical / electrical / mechanical or medical technology is preferred

4. Requirements / Work experience

  • Proven track record in a similar position supported by management and customer references

  • Successful engagement with customers, specifically lab staff

  • Technical expert for product line responsibility

  • Strong communication skills

  • Ability to identify and drive resolution of issues

  • Strong experience in use of analytical tools and software

5. Work place Lazio region

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application as PDF.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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