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Abbott Technical Service Specialist - SARDEGNA in Rome, Italy

Technical Service Specialist

Abbott's Diagnostics Division is looking for a Technical Service Specialist for SARDEGNA region (field based).

Primary objective of the position

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations..

Major accountabilities

  • Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)

  • Schedules and perform planned maintenance (PM) activities

  • Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

  • Bachelor degree or equivalent experience is required

  • Bachelor / Engineering degree in medical / electrical / mechanical or medical technology is preferred

Requirements / Work experience

  • Proven track record in a similar position supported by management and customer references

  • Successful engagement with customers, specifically lab staff

  • Technical expert for product line responsibility

  • Strong communication skills

  • Ability to identify and drive resolution of issues

  • Strong experience in use of analytical tools and software

Work place

SARDEGNA region

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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