Abbott Ambassador Sales Executive - Diagnostics in Singapore, Singapore

Primary Job Function

Business Retention, value Expansion and provide Level I service to improve customer experience, ensure the retention rate to achieve the revenue and get profitability

Core Job Responsibilities

  • Ensure instrument analytical turnaround time (uptime/repair/maintenance)

  • Conduct customer business review (KPI reviews)

  • Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)

  • Identify customer training requirements and deliver customer training

  • Coach customers and share knowledge (education)

  • Identify and resolve customer pain points (troubleshooting)

  • Replenish and control customer inventory

  • Build image and brand in eyes of customer

  • “Sell” or reinforce Abbott’s total solution value offering

  • Collect and transmit VOC (Voice of Customer)

  • Contact distributor for certain business opportunity

  • Manage VPT process for new instrument opportunity (Value Expansion).

  • Renewals of most of the assigned accounts (adhering to standard renewals procedures)

  • Menu expansion (utilization of existing products; new product launches)

  • Service sales

  • Product promotion

  • Forecast and Order management

  • Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)

  • Spare parts management

  • New assay applications

  • Price management

  • Service sales

  • Menu expansion

  • Lifecycle management of product

Minimum Education

Bachelor’s Degree.

Minimum Experience/Training Required

  • Good sales background preferably in IVD or at least device industry

  • Med Tech background is preferred, or with Technical Application History

  • At least 3-5 years selling experience

  • Good track record in sales performance

  • Strong Negotiation skills

  • Strong sales skills

  • Strong work ethic

  • Service-minded

  • Customer orientation

  • Basic application know-how

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email