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Veterans at Abbott

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Abbott Curriculum Designer, CRM in St. Paul, Minnesota

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The primary function of this role is to drive the Education content strategy and development in support of product launches and commercial priorities on a global basis. In this role, it is critical to implement interactive and experiential learning techniques to effectively train Abbott’s Cardiac Rhythm Management field sales and support team. This role will collaborate closely with Global Product Marketing, Product Development, Program Management, Core Teams, Education Operations and Global Education Team members. This role is responsible for securing resources that promote innovate, efficient and effective methods of content creation which support cutting-edge adult learning principles with an emphasis on content that supports a virtual environment.

In addition to the responsibilities outlined above, you will be expected to spend approximately 20-30% of your time supporting content delivery. This may include; didactic, hands-on training, virtual reality simulator training, clinical setting instruction and virtual classroom support for web-based courses. You will be expected to travel in the field, interacting with reps to understand best practices so that they can be replicated more broadly through training on a global scale.

This role requires a level of independent work and leadership skills required to drive deliverables and gain alignment across multiple functions as well as maintain an open channel of communication with Global Education Managers to ensure alignment. This role requires strong interpersonal skills to influence and gain support from team members where there is not a direct reporting relationship

Key Responsibilities:

  • Develops implements and executes new-employee and continuing education solutions through multiple channels to build field competence in the following areas: clinical competence, technical knowledge, healthcare economic strategies, resource utilization and selling ability for the CRM sales organization.

  • Updates education program content on a continuous basis to ensure training materials and delivery strategies are current and relevant to the needs of our internal and external customers.

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

  • Remains current on developments in field(s) of expertise, regulatory requirements and a general knowledge of the company’s products, markets and objectives as well as industry trends.

  • Remains current on the latest learning techniques and innovate technologies that support virtual learning and adult education in a highly technical field.

  • Strong project management skills are required to accurately represent project status and deliverables to the core team, key stakeholders and executive management.

  • Resolves issues and meets project deadlines. Provide regular updates to management team and clearly outline barriers and potential issues that will impact deadlines and deliverables.

  • Performs other related duties and responsibilities, on occasion, as assigned and prioritized by GEL

  • This role will support content development and customer engagement for CEV’s.

  • This role is critical to ensure the CRM Sales Organization is competent and prepared to effectively introduce new technology, clinical evidence and serve as a subject matter expert to Abbott’s customers.


  • Bachelors’ degree in a relevant discipline; advanced degree a plus.

  • Minimum of 5+ years of field experience/instructor experience in this therapy focus area.

  • Depth of expertise with advanced Therapy Concepts and knowledge of products across Abbott’s CRM portfolio.

  • Functional understanding of the R/D, Program Management and APS functions.

  • Ability to apply fundamental concepts and practices to conduct needs assessment and design training programs.

  • Understanding and expertise in the technical aspects and application of current and new products

  • Affinity for educating others.

  • Experience creating multi-media content for web delivery (preferred).

  • Ability to simplify and explain complex topics effectively and experience developing others.

  • Excellent computer and software skills in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.

  • Excellent verbal, written communication, presentation and interpersonal skills.

  • Excellent technical aptitude.

  • Ability to work in a highly matrixed and geographically diverse business environment.

  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

  • Multitasks, prioritizes and meets deadlines in timely manner.

  • Ability to travel approximately 25+%, including internationally.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email