Abbott Customer Service Representative in Sydney, Australia

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An exciting opportunity has arisen for an enthusiastic and passionate Customer Service Representative to join Abbott in a full-time, 12 month fixed-term maternity leave position.

In this role you will provide support to the Customer Service team through maintenance of order processing, inventory and related systems and procedures to ensure target service levels are upheld.

Job Responsibilities:

  • Receive, process, fill and dispatch customer orders.

  • Match the orders and delivery notes and liaise with warehouse staff when required

  • Actively participate in process reviews to promote continuous improvement of service levels.

  • Maintain a working knowledge of our customers and their expectations, our product range, and our policies and procedures relevant to this role.

  • Manage the receipt, storage and distribution of company property, particularly stock of saleable product.

  • In consultation with Sales/Marketing, co-ordinate all local stock requirements including regular orders, launches, obsolescence planning and special orders (e.g. recalls/quarantine product).

  • Regularly monitor, report and follow-up on special stock sub-sets (eg short-dated, expired, quarantine, etc).

  • Monitor and process all inventory control reconciliations (eg cycle counts, consignment validations, etc)

  • Manage and maintain professional relationship with any 3rd party distributor and manage the stock levels through this relationship

  • Maintain relevant, accurate and accessible records of all activities.

  • Sort the invoices on a daily basis

  • Produce reports as required.

  • Assist with systems testing, development and training as required.

  • Provide administration support to the Customer Service team

Minimum Skills Required:

  • Experience with SAP essential

  • Good oral and written communication skills

  • Computer literacy with MS Office programs

  • Previous experience in a logistics or customer service role preferred

  • Previous experience in a data entry role very desirable

Abbott offers some fantastic benefits for our employees. These include:

  • Free Parking

  • Barista on site

  • Onsite gym with classes and trainer

  • Mothers Room

  • Fresh Fruit and snacks everyday

Visit us at www.abbott.com for more information on our organisation.

Abbott is an Equal Opportunity Employer

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com