Abbott Technical Support Specialist in Sydney, Australia

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

The main aspects of this role include:

  • Installation and commissioning of Abbott Alinity chemistry and immunoassay instruments in customer sites

  • Go above and beyond to provide technical support for the installation and commissioning process of instruments on customer sites

  • Respond to customer needs by partnering with Sales, Marketing and other functional areas while adhering to current compliance guidelines.

  • Learn from experienced peers and Project Manager who will be coordinating the Installer’s activities

  • Attend Applications Training course upon commencement

Key Success Factors:

  • Demonstrated ability to manage resolution of complex technical customer issues.

  • Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.

  • Ability to integrate, engage and collaborate within cross-functional teams.

  • Demonstrated ability to balance between technical skills and customer interfacing skills.

In addition to the above, the relevant experience is required:

  • Entry level requirement include a Bachelor’s degree in engineering, biomedical, life sciences or related technical discipline. Ideally with intern experience in their field of study.

  • Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline.

  • Minimum 2 years’ experience with troubleshooting and instrument repair and maintenance for non-entry roles.

  • Knowledge of basic pathology lab practice

  • Knowledge of assay QC and calibration

  • Knowledge of Personal Protective Equipment

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott provides some fantastic benefits for our employees, these include:

  • Free Parking

  • Onsite Gym

  • Mothers Room

  • Discounted Healthcare

  • Discounted Shares program

  • Fresh fruit available to employees

  • AND…..Lots, lots more

To apply for this exciting opportunity, please visit our careers site at www.abbottcareers.com for more information

Abbott is an equal opportunity employer

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com