Abbott Informatics Technical Support Specialist in Tel Aviv, Israel

Abbott Diagnostic Division (ADD) offers the position Alinity Informatics Technical Support Specialist (field based).

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

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Primary objective of the position

The Alinity Informatics Technical Support Specialist is responsible for supporting the interfacing to Third Party LIS and Automation System of Alinity Abbott Analyzers, and for driving the IT implementation for Abbott Diagnostics Automation laboratory software solutions, delivering excellent technical professional service and training, providing expert application knowledge, and expanding ADD business by developing existing customer accounts.

Major accountabilities

  • Work closely with ADD regional / local sales teams and Informatics Sales colleagues to develop and profitably grow new and existing customer accounts

  • Support Local and Area teams in the interfacing of Abbott Alinity Analyzers Stand-Alone to Third Party Lab Information System and to Abbott Automation Solutions

  • Build sustainable customer relationships and leverage them

  • Ensure all IT implementation projects for which the team is responsible are delivered and executed as per Statement of work

  • Assist in the preparation of statement of work documents and planning of activities, ensuring all relevant information is captured

  • Specify the appropriate hardware solution for ADD IT solutions and where appropriate liaise with third party IT hardware providers

  • Perform software-related installation and configuration processes

  • Deliver structured software application product training to the end user

  • Optimize ADD IT solutions and products as well as quality of service

  • Support post-sales IT activities and provide expert knowledge and coaching to Internal customers

Educational background

  • Bachelor’s degree or equivalent experience required. Bachelor’s degree in life sciences or medical technology is preferred

Requirements / Work experience

  • Preferably 2 years track record in Healthcare with an emphasis on customer facing post-sales IT support

  • Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine

  • Good relationship building skills

  • Service-driven, commercially-minded

  • Must be team oriented, analytical, highly organized

  • Excellent communication, interpersonal and influencing skills

  • Ability to identify and drive resolution of issues, excellent problem solving skills

  • Willingness to work in cross-functional teams

  • Candidates must be fluent in English

  • The position requires the willingness to travel, i.e. on average three days per week (60%).

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com