Abbott Ambassador - Diagnostics in Wavre, Belgium

For our Diagnostics division, we are looking for an experienced Account Manager / Ambassador for the region of Antwerp and Limburg.

This is a field-based position reporting directly to District Customer Experience Manager

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Responsibilities:

  • Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.

  • Act as a trusted partner and advisor as Abbott’s main contact to customers

  • Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process

  • New product and menu expansion targeting and sales support

  • Prepare and execute regular customer business reviews

  • Manage routine renewals of base business accounts and negotiate long-term contracts

  • Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours

  • Provide ongoing training and coaching to customers

  • Oversee progress of cross-functional implementation team (post-sale) with project manager

  • Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Required knowledge and experience :

  • Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.

  • Minimum of 5-7 years’ track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

  • Proven track record in a similar position supported by management and customer references

  • Successful engagement with customers, specifically Business Management and key stakeholders.

  • Excellent product and industry knowledge

  • Strong understanding of key stakeholders and customer dynamics

  • Strong solution selling and relationship building skills

  • Excellent communication skills

  • Ability to identify and drive resolution of issues

  • Long-term, strategic focus on account

  • Candidates must be fluent in Dutch and English, ideally with a good level of French

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com