Abbott Ambassador - Diagnostics in Wavre, Belgium
For our Diagnostics division, we are looking for an experienced Account Manager / Ambassador for the region of Antwerp and Limburg.
This is a field-based position reporting directly to District Customer Experience Manager
The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Full revenue responsibility for 2-4 MM USD including forecasting and target performance achievement.
Act as a trusted partner and advisor as Abbott’s main contact to customers
Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
New product and menu expansion targeting and sales support
Prepare and execute regular customer business reviews
Manage routine renewals of base business accounts and negotiate long-term contracts
Provide first line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours
Provide ongoing training and coaching to customers
Oversee progress of cross-functional implementation team (post-sale) with project manager
Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.
Required knowledge and experience :
Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred.
Minimum of 5-7 years’ track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically Business Management and key stakeholders.
Excellent product and industry knowledge
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Excellent communication skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
Candidates must be fluent in Dutch and English, ideally with a good level of French
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org