Abbott Service Technician in Westford, Massachusetts

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

We are seeking an experienced, high caliber Service Technician I. This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

Each employee can make a difference at Abbott and has the power, either individually or as a team, to influence the success of the company. We are team-oriented, fast-paced and progressive. We value people with great ideas who partner with others both internally and externally to take action and accomplish goals.

Impact this role will have on Abbott:

  • Process Return Material Authorization (RMA) receiving equipment into the Service Depot

  • Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports

  • Complete all necessary service documentation required for returned product.

  • Assist in maintaining organization within the Service Depot

  • Maintain inventory levels and provide inventory counts when required

  • Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product

  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments

  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

  • Performs other related duties and responsibilities, on occasion, as assigned

Your experience(s), education and knowledge will further expand Abbott’s marketplace success:


  • High School Diploma or equivalent required. Associates or technical degree a plus (or relevant experience)

  • Two plus years relevant experience required

  • Electrical background is strongly preferred

  • Exceptional troubleshooting ability

  • Physical ability to lift 30 pounds overhead

  • Mechanical assembly, able to work with tools

  • Soldering skills

  • Fiber optic splicing a plus

  • Strong computer skills

  • Good organizational and follow-up skills

  • Ability to interface with multiple groups in the organization to resolve service issues

  • Overall positive and optimistic attitude

  • Works well independently

  • Experience working in a broader enterprise/cross-division business unit model preferred

  • Ability to work in a highly matrixed and geographically diverse business environment

  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment

  • Ability to leverage and/or engage others to accomplish projects

  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

  • Multitasks, prioritizes and meets deadlines in timely manner

  • Strong organizational and follow-up skills, as well as attention to detail

  • Ability to maintain regular and predictable attendance

  • Occasional overtime is a requirement of this position

Preferred Qualifications:

  • Technical writing skills.

  • Previous experience in a medical device company.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email