Abbott Service Technician in Westford, Massachusetts
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
We are seeking an experienced, high caliber Service Technician I. This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.
Each employee can make a difference at Abbott and has the power, either individually or as a team, to influence the success of the company. We are team-oriented, fast-paced and progressive. We value people with great ideas who partner with others both internally and externally to take action and accomplish goals.
Impact this role will have on Abbott:
Process Return Material Authorization (RMA) receiving equipment into the Service Depot
Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports
Complete all necessary service documentation required for returned product.
Assist in maintaining organization within the Service Depot
Maintain inventory levels and provide inventory counts when required
Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
Performs other related duties and responsibilities, on occasion, as assigned
Your experience(s), education and knowledge will further expand Abbott’s marketplace success:
High School Diploma or equivalent required. Associates or technical degree a plus (or relevant experience)
Two plus years relevant experience required
Electrical background is strongly preferred
Exceptional troubleshooting ability
Physical ability to lift 30 pounds overhead
Mechanical assembly, able to work with tools
Fiber optic splicing a plus
Strong computer skills
Good organizational and follow-up skills
Ability to interface with multiple groups in the organization to resolve service issues
Overall positive and optimistic attitude
Works well independently
Experience working in a broader enterprise/cross-division business unit model preferred
Ability to work in a highly matrixed and geographically diverse business environment
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Ability to leverage and/or engage others to accomplish projects
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Multitasks, prioritizes and meets deadlines in timely manner
Strong organizational and follow-up skills, as well as attention to detail
Ability to maintain regular and predictable attendance
Occasional overtime is a requirement of this position
Technical writing skills.
Previous experience in a medical device company.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org