Abbott Automation Informatics Technical Support Specialist (m/f) in Wiesbaden-Delkenheim, Germany
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Abbott Diagnostics is looking for an
Automation Informatics Technical Support Specialist (m/f)
The Automation Informatics Technical Support Specialist is responsible for supporting the interfacing to Third Party LIS and Automation System of Alinity Abbott Analyzers, to provide 1st and 2nd level support, implementation support to local organization and to provide expert application knowledge. The Area of responsibilities cover Europe and AMT.
Work closely with ADD regional / local sales teams and Informatics Sales colleagues to develop and profitably grow new and existing customer accounts
Support the Delkenheim Training Center by providing IT Product and expert training as needed
Support Local and Area teams in the interfacing of Abbott Alinity Analyzers Stand-Alone to Third Party Lab Information System and to Abbott Automation Solutions
Build sustainable customer relationships and leverage them to grow ADD share
Specify the appropriate hardware solution for ADD IT solutions and where appropriate liaise with third party IT hardware providers
Perform software-related installation and configuration processes
Deliver structured software application product training to the end user
Provide comprehensive support for entire Automation IT solution.
Optimize ADD IT solutions and products as well as quality of service
Support post-sales IT activities and provide expert knowledge and coaching to Internal customers
Support the procurement process by providing technical information
Success in this role is measured by customer satisfaction score (NPS), service level achievement, economic profitability, sales quota achievement (value expansion of existing customers) and timely delivery of implementation.
- Bachelor’s degree or equivalent experience required. Bachelor’s degree in medical, life sciences, IT Engineering degree or medical technology is preferred
Requirements / Work experience
Preferably 2 years track record in Healthcare with an emphasis on customer facing post-sales IT support
Preferably proven track record in a similar position supported by management and customer references
Strong leadership skills
Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine
Good relationship building skills
Must be team orientated, analytical, highly organized
Excellent communication, interpersonal and influencing skills
Ability to identify and drive resolution of issues, excellent problem-solving skills
Willingness to work in cross-functional teams
Candidates must be fluent in English. A second language is a plus.
The position requires the willingness to travel within Europe, Middle East & Africa on a frequent basis, up to 75% of the time.
Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email email@example.com