Abbott Informatics Technical Support Specialist (m/f) in Wiesbaden-Delkenheim, Germany

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn and Witten. Alere in Cologne and Jena is now Abbott.

Abbott Diagnostics Division EMEA is looking for a

Informatics Technical Support Specialist (m/f)

to support the launch of our Alinity suite of products.

The Alinity Informatics Technical Support Specialist is responsible for supporting the interfacing to Third Party LIS and Automation System of Alinity Abbott Analyzers, and for driving the IT implementation for Abbott Diagnostics Automation laboratory software solutions, delivering excellent technical professional service and training, providing expert application knowledge, and expanding ADD business by developing existing customer accounts.

Your Role:

  • Work closely with ADD regional / local sales teams and Informatics Sales colleagues to develop and profitably grow new and existing customer accounts

  • Support Local and Area teams in the interfacing of Abbott Alinity Analyzers Stand-Alone to Third Party Lab Information System and to Abbott Automation Solutions

  • Build sustainable customer relationships and leverage them to grow ADD share

  • Ensure all IT implementation projects for which the team is responsible are delivered and executed as per Statement of work

  • Assist in the preparation of statement of work documents and planning of activities, ensuring all relevant information is captured

  • Specify the appropriate hardware solution for ADD IT solutions and where appropriate liaise with third party IT hardware providers

  • Perform software-related installation and configuration processes

  • Deliver structured software application product training to the end user

  • Provide comprehensive support for entire Automation IT solution to Abbott Middleware

  • Optimize ADD IT solutions and products as well as quality of service

  • Support post-sales IT activities and provide expert knowledge and coaching to Internal customers

  • Support the procurement process by providing technical information

  • Success in this role is measured by customer satisfaction score (NPS), service level achievement, economic profitability, sales quota achievement (value expansion of existing customers) and timely delivery of Implementation

Your Profile:

  • Bachelor’s degree or equivalent experience required. Bachelor’s degree in medical, life sciences or medical technology is preferred

  • Preferably 2 years track record in Healthcare with an emphasis on customer facing post-sales IT support

  • Preferably proven track record in a similar position supported by management and customer references

  • Strong leadership skills

  • Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine

  • Good relationship building skills

  • Service-driven, commercially-minded

  • Must be team orientated, analytical, highly organized

  • Fluent in English and German

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email