Abbott Manager Business & Lab Performance EMEA in Wiesbaden-Delkenheim, Germany

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

In Germany, Abbott has approximately 2,700 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn and Witten. St. Jude Medical is now Abbott.

Abbott Diagnostics is looking for a Manager Business & Lab Performance EMEA (m/f), based in Wiesbaden.

As the Manager - Business & Lab Performance, you will be a part of a geographically dispersed team reporting into the Global Director – Business and Lab Process Engineer with a dotted line reporting to the Area Marketing Director. Your primary objective will be to lead the design and delivery of pre and post assessments at the customer site to quantify and prove the value of process and technology improvements. You will work directly with the customer to document and publish these proof assessments in a standardized and globally scalable fashion.


  • Collaborate with our healthcare customers externally and our local Technical Design Team Specialists and Professional Service Executives internally in the design and business process and operation method final proposal and implementation.

  • In concert with the Area Technical Design teams, recommend ways our customers can work more seamlessly, improve department systems and use technology to achieve overall improvement across a number of its objectives, such as, efficiency, cost savings, energy conservation, operator convenience, safety, quality; stakeholder satisfaction and key healthcare metrics such as time to diagnosis and treatment, length of stay, time to triage, etc.

  • Examine the way the lab organization operates, how it integrates into key clinical processes, understand its long-term performance goals, and diagnose problems with the organization's current methodology.

  • Work with customer to set measurable improvement targets and establish a method to quantify the value of those targets relative to their priorities and the healthcare institution’s stated objectives.

  • Responsible for the measurement and quantification of our customers’ efficiency and healthcare outcomes improvement (including health economic results across key stakeholders (patients, physicians, etc) and their healthcare organization.

  • Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends across all relevant sites globally.

  • Work with Abbott’s team in the redesign, and set up a way to monitor processes to ensure they are effective. Once the implemented changes are tested for their effectiveness, you may be asked to work to update and further improve solutions. As a business process engineer, you may also be involved in the implementation of new technologies to create automated and more efficient processes to drive greater and more consistent results/outcomes.

  • You will be expected to keep your job knowledge current by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

  • You will foster cross functional relationships to create a cooperative work environment in support of corporate goals


  • Bachelor's degree in clinical science or related science required. Masters in a process engineering or related fields preferred.

  • 4+ work experience in operations management and/or business and process engineering in a healthcare setting experience required.

  • Experience as a Medical Technologist in a high volume clinical laboratory preferred. Should understand all sections of the laboratory (pre-analytical, analytical and post-analytical).

  • ASCP, CAP, CLIA, JCAHO, and NCQA, certification and/or local equivalent preferred.

  • Trained in lean six sigma principles and project management

  • Proficiency in information technology.

  • Ability to gain and share knowledge regarding changing healthcare policies and therapeutic areas.

  • Experience in structured problem recognition, root cause analysis and creative problem solving a must

  • Strong interpersonal and communication skills

  • High integrity handling sensitive customer information

  • Ability to promote teamwork in a cross-functional teamwork setting.

  • Excellent verbal, writing and presentation skills.

  • Well organized and detail oriented.

  • Ability to travel globally

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company’s success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application via e-mail:

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email