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Abbott Informatics Technical Specialist in Zagreb, Croatia

Reporting to Informatics Technical Lead, We are looking for an Informatics Technical Specialist to join our Diagnostic Team.

1. Role Purpose:

Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products

2. Qualifications :

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

  • 24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

  • Fluency in English.

3. Special Skills & Knowledge

  • Sound understanding of diagnostics laboratory workflows and related technologies

  • Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

  • Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

  • Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

  • Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

4. Key Competencies

  • Strong verbal and written communication skills with excellent customer facing capabilities

  • Attention to detail and a concern for quality

  • Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

  • Become a trusted advisor to customers

  • Identify customer needs, propose solutions, and resolve problems

  • Provide feature/ product enhancement input based on customer feedback

  • Maintain and assume accountability for a culture of high customer service

  • Execute project work plans with a focus on timely completion & risk mitigation

  • Track and report on assigned project aspects on a regular basis

  • Configure and integrate products to customer specifications; deliver training

  • Provide customer support assistance, as needed

  • Revise and keep up to date, all project documents and systems of record

  • Participate in team and customer meetings effectively

5. Geography : primary location is Zagreb (Croatia) but it can be located within Adria region as well.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email